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GENERAL TERMS & CONDITIONS OF SALE – COURIR.COM E COMMERCE WEBSITE
Last modified on: 26/06/2024
These General Terms & Conditions of Sale (GTCS) are agreed between:
Firstly, the company Groupe COURIR, a simplified joint-stock company with a registered capital of65 675 047,95 €, having its registered office at 91 avenue Ledru-Rollin, PARIS (75011), France, the PARIS T.C.R. unique identification number of which is 843 726 704, hereafter referred to as the "Company".
and, for products concerned by the Partner Programme, the company Adidas France S.A.R.L. having its registered office at 1 Allée des Orcades, Strasbourg (67000), France, the Strasbourg T.C.R. identification numbers of which are: B 085 480 069 - Admin. number: 89 B 180 - VAT registration number, France: FR58085480069, hereafter referred to as the "Partner".
And any other natural person visiting or making a purchase via the www.courir.com website or placing an order through a vendor in a Courir store (excluding Outlets) via the said www.courir.com website, from France, hereafter referred to as the "Surfer" or the "Customer").
ARTICLE 1 – PURPOSE
The purpose of these terms & conditions is to define the conditions and methods governing distance selling between COURIR and the Surfer, including the placing of orders, services and payment, and the delivery or return of ordered goods. They govern all stages necessary to placing and tracking the order between the contracting parties on the www.courir.com website.
The purpose of the www.courir.com website is to market and sell products intended to be used by private individuals for personal purposes who do not resell them. The company Groupe COURIR therefore reserves the right to refuse or cancel the sale of products to other retailers or resellers.
This order may be placed directly by the Surfer on the www.courir.com website or via the vendor in a store on a Customer's behalf using the store's online ordering interface. The Customer may then receive his/her items at the address of his/her choice or at the store, as he/she would when ordering normally via the www.courir.com website.
The placing of an order implies full and entire acceptance by the Surfer of these general terms & conditions of sale. The Surfer confirms that he/she possesses the legal capacity to enter into this Contract, i.e. that he/she has reached legal age and is not under any wardship or guardianship arrangement. The Surfer also states that he/she is not purchasing COURIR products and items within view to reselling them. These General Terms & Conditions of Sale contain all of the reciprocal commitments of the Company and Customer, who expressly accepts them.
Courir reserves the right to adapt or modify these general terms and conditions of sale at any time for legitimate reasons. In the event of modification, the general terms and conditions of sale in force on the www.courir.com website on the date the order is placed by the Surfer shall apply. However, if any condition is overlooked, it will be considered as being governed by the applicable customs and practices used in the remote selling sector for companies having their registered office in France.
For all conditions concerning the MyCourir loyalty programme, please refer to the conditions of the MyCourir card which may also be consulted at the following link: https://www.courir.com/en/cgv-cartemycourir.html.
For all conditions concerning in-store sales, please refer to the General Terms & Conditions for In-store Sales
ARTICLE 2 - OUR RANGE
www.courir.com is a website offering for sale sport and leisure items, clothing and personal clothing items, sporting or leisure equipment and accessories.
The items proposed for sale by Courir are those displayed on the www.courir.com website on the date it is visited by the Surfer. All product ranges and delivery terms are valid for metropolitan France. Orders may be delivered to Corsica subject to certain conditions described hereafter.
In accordance with the provisions of the French consumer code, before placing his/her order the Customer may familiarise him/herself with the essential characteristics of the products proposed on the Website which he/she intends to order based on the corresponding product information sheets.
As the products are constantly changing, it is hereby stipulated that manufacturers may modify the technical composition and characteristics of listed products without notice.
The range of products proposed on the Website may be different from that proposed in the COURIR'S physical stores.
ARTICLE 3 – AVAILABILITY
The Customer may select one or several products from among the different categories proposed on the Website. It is hereby stipulated that the Company may modify the selection of products proposed on the Website at any time without prejudice to any orders placed by the Customer. It is impossible to prepare a single order including both products listed in the Partner Programme and products not in the programme.
The product ranges and prices are valid for as long as it is possible to confirm the order. If it is found after the order has been placed that a product is unavailable for any reason – temporarily out of stock (in the case of orders placed simultaneously for example) or the permanent non-availability of the said product – this will not result in the total cancellation of the order but only the cancellation of the product(s) concerned with the available product(s) still being shipped. The Customer will be informed of this by email rapidly.
The Customer will only be debited for an amount equivalent to the price of those products actually shipped, without this affecting any promotions and offers applied when the order was placed (for example, if one of the two T-shirts in the "2 T-shirts for €30" offer is no longer available, the T-shirt actually shipped will be billed at €15.00), nor the calculation of the delivery costs.
The Customer is hereby informed that the order is considered as cancelled for products unavailable at the time of shipment, with the result that the Customer may not avail him/herself of his/her rights concerning the said products should they become available on the Website once again.
ARTICLE 4 – PRICES
The prices displayed on the Website are displayed in euros (VAT-inclusive) by default and apply in metropolitan France and in all countries eligible for delivery from www.courir.com.
The prices practised on the e-commerce website are independent of the prices practised in the Courir stores.
VAT is applied at the rate in force on the date on which the order is placed.
The product prices displayed on the Website exclude carriage costs unless stated otherwise.
The price displayed at the time of a request for an e-reservation on www.courir.com is the price that will be paid for the item reserved in-store by the surfer subject to the confirmation of the request by the selected store.
The Company reserves the right to modify the prices of its products at any time but undertakes to apply the prices in force at the time the order was placed by the Customer subject to the availability of the products on this date.
The products remain the property of the Company until payment in full by the Customer. Nevertheless, the risks will be transferred to the Customer as from the receipt of the order.
• Offers and promotional codes
In the case of promotional offers, the prices shown are valid during the offer period, and on the sites concerned by the offer.
Several promotional offers may apply in the same shopping cart but only a single promotion shall apply to each product. Another promotional offer will only apply to non-discounted products.
If you have a promotional code which is valid on our website www.courir.com, we invite you to enter it in your shopping cart in the box which appears when you click the link "Do you have a reduction code?" Then click "Apply".
• Exclusions: The Partner Programme and raffles by EQL
The products listed in the Partner Programme and products reserved for the EQL by Courir raffles are excluded from the promotional offers proposed on the COURIR website and COURIR or partner coupons and gift cards cannot be used for these products. The Partner Programme's products are subject to specific promotional offers identified as such by a special badge.
ARTICLE 5 – ORDER
5.1 Provisions:
Any order placed on the Site (whether by the Internet user directly or with the help of the sales assistant in-store via the web shop ordering interface) implies express and unreserved acceptance of these Sales General Terms and Conditions.
The purpose of the www.courir.com website is to sell products intended for individuals who use them for personal purposes and who do not resell them. The Groupe COURIR company therefore reserves the right to refuse or cancel the sale of products to other retailers or resellers.
Courir also reserves the right to temporarily exclude a city or country from access to purchase on the courir.com site, if the retailer deems that opening up to this country is detrimental to its business for a given period in an exceptional case. This is particularly the case for Germany, which will be excluded from our delivery countries when high-demand products are launched.
To place an order on the www.courir.com website or with the help of a sales assistant in-store via the web shop order interface, the Customer must create a Customer account, or use an existing account.
When placing his/her first order, an Internet user, whether or not in possession of a myCOURIR card, has the option of creating a customer account or continuing as a Guest.
There are two ways to create a customer account:
• either by clicking on the “I already have an account” button on the identification page during the order process
• by clicking on the “I’m connecting with Facebook” button on the identification page during the order process; or
If the order is validated with a Guest account, the Customer will be able to finalize the creation of his/her Customer account:
• On the order confirmation page.
• By e-mail, before the order is shipped. Once the parcel has been shipped, this link will no longer be valid.
In both cases, the Customer is redirected to a registration form.
Once the account has been created, the Customer will have access to his/her Customer area entitled “My Account” located at the top right-hand corner of the site. Access to this Customer Area is subject to the Customer’s identification using his/her e-mail address or Facebook account, as indicated when the account is created, and the selected secret and personal password.
The Company may not be held liable for any action carried out in the Customer area by a third party to whom the Customer has communicated his/her identifiers or who has gained access to the account as a result of negligence on the part of the Customer.
All information relating to the order can be consulted in the “Orders” section of the Customer area.
Ordering as a Guest.
You do not need to create an account to place an order as a Guest. By choosing this method, the Customer will be redirected to an information form required to finalize and ship the order. However, if an existing Customer account is identified with the same e-mail address, logging in to that account will be compulsory.
The Customer may finalize his/her order as a Guest, whether it is his/her first order or not. However, a Guest account does not entitle you to the benefits of the loyalty programme.
An order confirmation e-mail will be sent to the Customer once the order has been placed. The Customer will be asked to create a customer account to track his/her order.
All information relating to orders placed in Guest mode will be sent exclusively by e-mail. It is therefore important to keep such information. Without a customer account, the Customer will be unable to consult this information in a customer area on the site which includes details of the order, order tracking and the possibility of creating a return slip if necessary.
This link for the creation of a return slip cannot be provided a second time by COURIR. Once the withdrawal period has expired, the link will no longer be valid and it will be impossible to return the goods.
Finalizing the order
The Internet user undertakes to ensure that the information provided when placing an order is complete, accurate and up-to-date. If this is not the case, the Company reserves the right to cancel the order outright.
The order may be placed for a delivery address other than the billing address.
To enable an Internet user to review his/her order before confirming it, Courir has created validation and acceptance screens. The order will not be definitively recorded until the last validation of the payment screen of the validated order. The order is considered validated with the last acceptance click.
Once the order has been placed, the Company will send the Customer an order confirmation e-mail containing a summary of the order and its number. These e-mails will be sent to the e-mail address given when the Customer account was created.
Courir reserves the right to refuse or cancel any order from an Internet user with whom there is a dispute relating to the payment of a previous order as long as this dispute has not been resolved, an incorrect address or any other problem with the Internet user’s account.
The Company reserves the right to refuse or cancel an order if it considers that the Customer is engaging in distribution or carrying out an economic activity using the products thus ordered or for any other reason.
Any request to modify an order may result in its complete cancellation.
5.2 Web order paid in-store:
Web orders paid for in-store include Customer orders placed in-store with the help of a sales assistant via the in-store web shop order interface, via his/her customer account, and paid for directly at the checkout.
The Customer acknowledges having read and accepted the Sales GTCs, when the order is paid at the checkout and validated using the web store order interface. The life cycle of this web shop order remains identical to that of other orders placed directly online.
5.3 E-reservation services:
In-store e-reservation is free and there is no obligation to buy from www.courir.com (excluding sales and products included in the Partner Programme).
The e-reservation service offered on www.courir.com by the Company So Cloz enables the Customer to reserve a product in the shop of his/her choice (among the shops offering the service), subject to the availability of the chosen product in the shop in question. The Internet user must indicate the required size, the shop of his/her choice and his/her contact details. Under no circumstances may the Internet user e-reserve more than three (3) products per day. Once the e-reservation request has been made, the Internet user will receive an initial e-mail acknowledgement of his/her request. A second e-mail and a text message will be sent within two (2) hours, giving a positive or negative response to the request.
If there is no confirmation by e-mail from the selected shop, the request will be considered as not having been taken into account. If the shop validates the request, and once the validation e-mail and text message have been received, the Internet user will be asked to visit the selected shop within twenty-four (24) hours, to collect the item reserved for him/her, and, if applicable, to purchase it directly in-store. Once this 24-hour period has elapsed, if the Internet user has not gone to the shop to pick up his/her reserved item, or in case of cancellation of his/her request in the meantime, the item reserved in advance will be put back on sale in the shop.
The terms and conditions of this service are accessible to the Customer as soon as he/she uses the e-reservation service, available on the product sheet.
The price indicated when requesting an e-reservation on www.courir.com is the price that will be paid for the item reserved in-store by the Internet user, subject to validation of the request by the selected shop.
5.4 Occasional launches of high-demand products
Courir also reserves the right to temporarily exclude a city or country from access to purchase on the courir.com site, if the retailer deems that opening up to this country is detrimental to its business for a given period in an exceptional case. This is particularly the case for Germany, which will be excluded from our delivery countries when high-demand products are launched.
5.4.1 Web orders: Courir by EQL raffles
Courir reserves the right to offer specific products for sale, selected at its own discretion, through prize draws (or “raffles”) organised with the EQL platform. As such, to take part in the prize draw, the Customer is not redirected away from the site but accepts the EQL conditions of use available below.
The opening and closing dates for entries to the prize draws will be defined and communicated by Courir on its social networks.
Raffles organised with the EQL platform remain dependent on the courir.com site, i.e. the retailer, and are limited to the delivery countries available on the courir.com site: France, Germany, Luxembourg and Portugal.
Steps:
1. Creation of an EQL account or connection to an EQL account. The Customer must use the same e-mail address as the one used for the Courir account in order to benefit from an automatic link and the accumulation of points.
2. If a new Customer, a payment method must be chosen and the Customer’s payment information must be provided. The Customer will receive a verification e-mail when the account is created.
3. Confirmation of the following information:
• Size
• Delivery address
• Payment information and 3D Secure verification
4. One-click entry into the prize draw confirmed by an e-mail sent to the e-mail address given when the account was created.
Only one entry per Customer is possible for each draw. Participation is not transferable or assignable to a user other than the one named on the registration form. The draw is limited to one pair per person.
By participating, the Customer hereby agrees to pay the total price due to Courir (including delivery costs and VAT) as calculated at the time of registration.
By registering for the raffle, the user agrees in advance to place an order with Courir if selected. The Courir Web Sales GTCs apply.
5. Up until the date of the prize draw, a Customer may withdraw from the draw for which he/she has registered and cancel his/her participation free of charge. A button is provided for this purpose on the EQL draw page.
6. The draw will take place on the date indicated at the time of registration. The Customer will be notified of the result by e-mail and, if selected, by SMS. The Customer is solely responsible for the information provided when creating his/her account and participating, so that he/she may under no circumstances contest the sending of the results to an incorrect e-mail address or telephone number and claim the product from Courir and/or EQL.
Two possible results:
• The Customer is selected: Once the payment authorisation has been accepted and subject to confirmation that the participant has won, Courir then looks after the order processing, from preparation to delivery, right up to any return/refund. Payment occurs upon dispatch of the order, based on the bank details provided when creating the EQL account. More information in paragraphs 6.3, 8 and 9.
• The Customer is not selected and will have to try his/her luck again in the next draw.
EQL reserves the right to close access to the prize draw form at an earlier time than the scheduled time or to restrict access to the form to certain users if fraudulent behaviour or tampering with the participation process is suspected.
More information on EQL’s Usage General Terms and Conditions can be found here: https://www.eql.xyz/fr-FR/terms-and-conditions/
ARTICLE 6 – PAYMENT
6.1 Purchases made on the site directly by the Customer:
Payment can be made online by bank card, COURIR CCC Gift Card or partner gift card (Illicado, Kadéos Préférence/Zénith, Kadéos Infini, Kadéos Select. This option does not apply to orders placed from Luxembourg and Portugal), Apple Pay, Google Pay and Paypal.
• Online payment by bank card
Cards accepted include Visa, Mastercard, CB and American Express. When finalizing the order process, the Internet user is asked to enter his/her bank card number, the expiry date of his/her bank card and the last 3 digits of the security code (CVV) shown on the back of the card.
Online payment by Apple Pay or Google Pay. The Internet user is asked to log in to his/her Google or Apple account, choose his/her desired and pre-registered bank card, and then validate.
Payment for items in the Partner Programme can only be made by credit card.
• Online payment by PayPal
When the order process is finalized, the Internet user is asked to enter his/her login and password on the PayPal interface, and then to validate his/her connection by simply clicking. He/she checks the desired payment amount for the order and confirms the payment by clicking on the button on the PayPal page. Once payment has been validated on the PayPal page, the customer will be redirected to the wwww.courir.com order confirmation page.
• Online payment with COURIR CCC Gift Cards
The Courir CCC Gift Card can be loaded with any amount between €5 and €250. You will then be provided with a proof of purchase. It is not personalised, you can give it to the beneficiary of your choice.
By simply inserting its number, the Courir CCC Gift Card enables you to use the available amount to pay for the product(s) of your choice, in one or more instalments up to its value, and possibly complete your purchase with another means of payment accepted by Courir.
• Use of the Courir E-Gift Card:
- The Courir E-Gift Card is accepted on the www.courir.com website and in our shops throughout France.
- The Courir E-Gift Card is considered to be a means of payment. It is not personalised and can be used with other Courir Gift Cards or any other method of payment accepted by our shops in France and available on the www.courir.com website.
- The amount of the Courir E-Gift Card can be freely chosen, with no decimal point and between €5 and €500.
- The Courir E-Gift Card can be used on one or more occasions.
- The balance of the Courir E-Gift Card can be checked on the website or at the in-store checkout.
- The Courir E-Gift Card is valid for 1 year from the date of activation.
- The Courir E-Gift Card is neither exchangeable nor refundable
- All items available for sale on the website www.courir.com and in Courir shops in France can be purchased using a Courir E-Gift Card, except another E-Gift Card.
- The Courir E-Gift Card is acceptable on Partner Program products
• Loss and theft of a Courir E-Gift Card:
- Lost or stolen Cards may be blocked/deactivated by the authorised distributor, provided that the Card is still valid.
- Any amounts already used prior to cancellation cannot be reimbursed.
• Contact and complaints:
- The transactions recorded by the computer systems of the shops and the e-commerce site constitute proof of the transactions actually carried out using the Courir E-Gift Card.
- All claims relating to Gift Cards will be handled directly by the authorised distributor in question.
• Fraud
Groupe COURIR France reserves the right to refuse a Courir E-Gift Card, cancel, or suspend for verification, any order paid with a Courir E-Gift Card, in case of suspected fraud, Card issued in error or for any other violation of the Usage GTCs available on our website via: https://www.courir.com/fr/conditions-generales-de-vente.html
• Online payment with partner gift cards (not applicable to orders from Luxembourg and Portugal)
When finalizing the order process, the Internet user is asked to use the partner gift card (Illicado, etc.). The Customer must comply with the conditions of use applicable to each of these cards in order to be able to make purchases on the www.courir.com retail site.
• In-store payment
Only web orders placed in-store via the Socloz sales assistant interface can be paid for immediately at the checkout.
• Promotional code
If a Customer wishes to use a promotional code for which he/she is eligible, this code must be entered in the field reserved for this purpose on the shopping basket page. For each commercial transaction, the Customer must refer to the legal notices applicable to the transaction.
• Using myCOURIR points and offers
Customers who are members of the myCOURIR plus loyalty programme will be able to collect points when they purchase certain items on the Company’s website and on products included in the Partner Programme. The terms and conditions can be found on the dedicated page at the bottom of the homepage or directly via the link https://www.courir.com/fr/cgv-cartemycourir.html. Points are accumulated on the total amount of the order after deduction of any discounts and excluding delivery costs.
Courir reserves the right to make changes to its loyalty programme.
The latest version of the general terms and conditions of the myCOURIR loyalty programme (Start Programme and Plus Programme) in effect is the version that can be consulted on the courir.fr website.Courir therefore asks members to consult the website regularly.
To use these offers, the Customer must link the myCOURIR card number on the back of the card to his/her customer account, which is available in the “myCOURIR” tab. The card will be linked as of D+1. This where the Customer will find his/her current offers and points balance. In order to use these offers, the available codes to be added to the basket must be retrieved from the myCOURIR tab of the customer account.
• Ineligibility to use myCOURIR points and offers
- Guest mode:
An order finalized in Guest mode does not enable the Customer to collect or use loyalty points or benefit from offers reserved for members of the myCOURIR plus loyalty programme who have a customer account. For more details, please refer to article 5.1, Guest mode paragraph.
- Partner Programme:
Products registered under the Partner Programme and shipped by Adidas are not eligible for loyalty benefits.
- EQL by Courir raffles:
Raffle products are excluded from loyalty benefits. To benefit from the automatic accumulation of points on his/her Courir account, the Customer must have used the same e-mail address for the EQL account.
• Payment security
Payments made on the Site are entirely secure.
Thanks to the technical characteristics of the encryption software used on the Site, the bank details (bank card number and expiry date) provided by the Customer cannot be intercepted by third parties. By providing his/her bank details, the Customer accepts in advance and unconditionally that the Company can carry out the secure transaction. The Customer therefore authorises his/her bank in advance to debit his/her account on the basis of the statements sent by the Company, even in the absence of invoices signed by the cardholder. Authorisation to debit the Customer’s account is always given for the amount of the product purchased as invoiced by the Company.
The Internet user’s card number is not automatically saved for future purchases.
• Anti-fraud checks
The Company checks all orders validated on the Site. In this context, checks may be carried out on all bank cards issued outside of mainland France.
In addition, the Company may ask the Customer to provide any documents required to unblock his/her account.
Information relating to the Customer’s order is processed automatically. The purpose of this automated data processing is to define a level of analysis for a transaction and to combat bank card fraud. Failure to transmit data relating to the order will prevent the transaction from being completed and analysed. The occurrence of an unpaid invoice due to fraudulent use of a bank card will result in the details relating to the order associated with this unpaid invoice being recorded in a payment incident file set up by the Company. An irregular declaration or anomaly may also be subject to specific processing. The Courir Group reserves the right to report any fraud to the competent authorities.
6.2 In the case of an in-store order placed by the sales assistant, on behalf of a Customer physically present in the shop:
The Customer pays either by bank card, COURIR CCC Gift Card, or by partner gift card (Illicado, etc.; this option is not applicable to orders placed from Luxembourg and Portugal), Google Pay or Apple Pay, or in cash, using the shop’s checkout system. An order confirmation by e-mail will then be sent to the Customer.
• Use of myCOURIR points and offers:
Customers who are members of the myCOURIR plus loyalty programme can earn points for their purchases. The relevant conditions can be found on the myCOURIR page at the bottom of the homepage. Points are accumulated on the total amount of the order after deduction of any discounts and excluding delivery costs.
For orders placed with the help of the in-store sales assistant via the web store order interface, the myCOURIR loyalty card must either:
- Have been purchased upstream, at the checkout or via a web order, and linked to the web customer account used to place the order.
- Be purchased at the time of purchase via the in-store web order.
Linking the myCOURIR loyalty card to the web Customer account
- A web Customer account already exists: the customer service must be contacted to link the loyalty card to the customer account.
- There is no web Customer account: the Customer must activate his/her e-commerce account via the welcome e-mail received after joining in the shop. His/her loyalty card is automatically attached.
The link will take effect on D+1.
Points for purchases made on the same day as the card purchase will be counted, even if this chronology is not respected, if and only if the card is linked on the same day.
The Customer will find his/her purchase history, current offers and points balance in his/her customer account.
6.3 Payment for Courir by EQL raffles:
The only bank cards accepted are those issued by establishments in the following countries: France, Germany, Luxembourg, Portugal.
A 3DS authentication is requested when the Customer’s participation is validated, i.e. confirmation of entry into the prize draw. Subject to acceptance of the payment authorisation and the participant being selected as the winner, the order will be treated as an order placed on the www.courir.com website, so that Courir is solely responsible for processing the order, from preparation to delivery under the conditions set out in Order paragraphs (5.4).
The direct debit will be made when the order is shipped, i.e. approximately 3 days after the end of the prize draw, based on the bank details provided at the time of registration. The invoice is then sent to the Customer by e-mail.
Products sold during “raffles” via EQL are excluded from loyalty, welcome and anniversary tier discounts. The Customer must use the same e-mail address as the one used for the Courir account in order to benefit from an automatic link and the accumulation of points.
Information on returns and refunds specific to EQL can be found in articles 8 and 9.
ARTICLE 7 - DELIVERY CONDITIONS & LEAD TIMES
Deliveries can be made to metropolitan France and Corsica, in addition to the following countries: Germany, Luxembourg, Portugal, Austria, Italy, Denmark, Estonia, Hungary, Slovenia, Sweden, Finland and Malta.
We do not deliver to the French overseas departments and territories and to countries which are not listed above.
For products proposed as part of the Partner Programme, deliveries can only be made in France (including Corsica and Monaco).
Courir also reserves the right to temporarily exclude a town or country from purchasing via the courir.com website if the vendor considers that opening sales to this country would adversely affect its activity over a given period, or in exceptional cases. This is particularly the case when launching high-demand products.
7.1 Delivry methods
Delivery methods in metropolitan France:
• Home delivery – Colissimo, excluding the Ile de France region (not applicable to the Partner Programme)
• Home delivery – DPD, in the Ile de France region (not applicable to the Partner Programme)
• Home delivery – Chronopost, throughout the whole of France (not applicable to the Partner Programme)
• To a Mondial Relay pickup point (not applicable to the Partner Programme and to products shipped directly from our stores)
• In store (not applicable to the Partner Programme and to products shipped directly from our stores)
In metropolitan France as part of the Partner Programme:
• Home delivery - Chronopost in the Ile de France region.
• Home delivery – Colissimo outside the Ile de France region.
Delivery methods in Corsica:
• Home delivery – Colissimo
• To a Mondial Relay pickup point (not applicable to the Partner Programme and to products shipped directly from our stores)
• In store (not applicable to the Partner Programme and to products shipped directly from our stores)
Delivery by Colissimo, DPD and Chronopost to the address requested by the Surfer:
The order is shipped to the address entered by the Surfer when the order.
Courir may not be considered liable for the delivery of a package to the wrong address if this error results from information supplied by the Surfer when placing his/her order. Similarly, if it proves impossible to convey the parcel to the Surfer for reasons for which he/she is responsible, the Surfer will reimbursed for the cost of his/her order and the carriage costs where applicable.
Delivery to a pickup point (excluding the Partner Programme and products shipped directly from our stores):
The Surfer has the possibility to choose delivery to a parcel pickup point when placing his/her order. An email will be sent to the Surfer to inform him/her when the parcel is shipped. The Surfer must bring along some currently valid ID to be able to collect his/her parcel from the pickup point. He/she has 14 calendar days to collect his/her parcel. Beyond this deadline, if the parcel is returned to Courir, the Surfer will receive a refund for the cost of his/her order and any carriage costs where applicable.
Delivery to a pickup point cannot be selected by the Surfer when the product is a product included in the Partner Programme or when the product is unavailable in our warehouse and is therefore delivered directly by one of our stores.
Delivery to a store (excluding the Partner Programme and products shipped directly from our stores):
In-store delivery is free.
The Surfer can choose in-store delivery to a Courir store when placing his/her order. When the parcel arrives in the store, the Surfer will be informed by email and text message, confirming the date on which the order is received. The Surfer must bring along an email or text message confirming that the parcel has been received by the store and some currently valid ID to be able to collect his/her parcel from the store. However, a friend or relative of the Surfer may collect the parcel upon presentation of an email or text message confirming that the parcel has been received by the store, and his/her currently valid ID. He/she has seven (7) calendar days to collect his/her parcel. Beyond this deadline, if the parcel is returned to the warehouse, the Surfer will receive a refund for the cost of his/her order.
Delivery in-store cannot be selected by the Surfer when the product is a product included in the Partner Programme or when the product is unavailable in our warehouse and is therefore delivered directly by one of our stores.
Delivery by Colissimo Europe (excluding the Partner Programme):
Home delivery in standard mode with Colissimo Europe.
The countries served are: Germany, Luxembourg, Portugal, Austria, Italy, Denmark, Estonia, Hungary, Slovenia, Sweden, Finland and Malta.
Areas excluded: Büsingen, Heligoland, Livigno, Vatican, Campione, Saint Marin, the Faroe Islands, Greenland and the Aland Islands.
Courir also reserves the right to temporarily exclude a town or country from purchasing via the courir.com website if the vendor considers that opening sales to this country would adversely affect its activity over a given period, in exceptional cases.
Delivery is carried out with Colissimo Europe at a price of €5.90. Delivery is free above €90.
For all orders placed from Monday to Thursday (excluding public holidays) the delivery lead times provided for information purposes vary between three (3) and nine (9) working days (please see the table of delivery lead times for Europe below). We do not deliver to the French overseas departments and territories or to countries not listed above.
Delivery of products included in the Partner Programme:
The countries served are: Metropolitan France (including Corsica and Monaco).
Home delivery in standard mode with Colissimo Europe or Chronopost in the Paris region.
Delivery is made to the following postcodes:
- Chronopost - Paris region: 75000-75999, 77000-78999, 91000-95999
- Colissimo: postcodes outside the Paris region.
Deliveries are directly organised by the Partner. The order is shipped within two working days (excluding Saturdays, Sundays, German bank holidays and peak periods). According to the chosen partner, the theoretical delivery lead time which applies is 1 to 2 days for Chronopost and 3 to 5 days for Colissimo.
7.2 Delivery lead times
The Customer is informed from the start of the ordering process, and before the order is confirmed, of the estimated delivery lead time for his/her order.
The delivery lead times are calculated in working days (on condition that the order is approved by our anti-fraud system. The delivery lead time for the order is calculated taking account of the time required for the preparation and shipment of the order to which must be added the transport time required by the carrier (La Poste So Colissimo, DPD and Chronopost / Mondial Relay pickup point / delivery in-store). In the case of an order placed during the weekend, the day before a public holiday and on a public holiday, the stated lead time is extended by one day. During stocktaking periods the stated lead time may be extended by 1 to 3 days.
The delivery lead time is dependent on the delivery method chosen at the time the order is placed.
* Deliveries are only made on working days.
These lead times may vary, particularly during commercial operations and busy periods or in any other unforeseeable situations outside the Company's control such as strikes, riots, or weather-related disruption, etc.
7.3. Delivery costs
The delivery costs in the Partner Programme are free.
* The countries served are: Germany, Luxembourg, Portugal, Austria, Italy, Denmark, Estonia, Hungary, Slovenia, Sweden, Finland and Malta.
To the exclusion of the following areas: Büsingen, Heligoland, Livigno, Vatican, Campione, Saint Marin, the Faroe Islands, Greenland and the Aland Islands.
The delivery costs displayed are the costs usually applied. They may vary temporarily in the event of exceptional measures, and particularly in the case of a health -related crisis or any other unforeseeable situation outside the Company's control.
7.4 Additional delivery information
The Customer is informed by email when his/her order is shipped.
Whenever a parcel is received by Mondial Relais or in-store, the Surfer will receive an email inviting him/her to come and collect his/her parcel.
In the event of any exceptional stock outages, the Customer will be informed of the cancellation of his/her order by email and if the Customer has already paid (online order placed in-store), he/she will receive a refund for his/her entire order from the customer service department by bank transfer.
The Customer must check the visible condition of the parcel and of the products at the time his/her order is delivered or is collected from a pickup point or in-store.
The Customer must record any noted anomalies in written form on the delivery slip or the document confirming the collection of the order. This verification is considered as having been performed once the delivery slip is signed.
Any request to modify an order will result in its complete cancellation.
Basketless than 90 euros
| DELIVERY METHOD | Shipped by Courir Warehouse | Shipped by Adidas Stores | Shipped by Adidas Warehouse |
|---|---|---|---|
| Click & Collect | Free | Free | Not eligible |
| Relay Point | €3,90 | €4,90 | Not eligible |
| Home delivery | €4,90 | €6,90 | Free |
Basket greater than 90 euros
| DELIVERY METHOD | Shipped by Courir Warehouse | Shipped by Courir Stores | Shipped by Adidas Warehouse |
|---|---|---|---|
| Click & Collect | Free | Free | Not eligible |
| Relay Point | Free | €1 | Not eligible |
| Home delivery | Free | €2 | Free |
ARTICLE 8 – RIGHT OF WITHDRAWAL AND RETURNS
Deadlines
The Customer has a period of fourteen (14) days from receipt of his/her order, to notify his/her intention to return any product ordered from www.courir.com.If the Customer wishes to return his/her order to a store in metropolitan France and if the withdrawal period expires on a Saturday, Sunday, a public holiday or a day not worked, the said deadline is extended until the next working day.
Customers of the myCOURIR loyalty programs have a different period that you can find in the general conditions of sale "myCOURIR plus" and "myCOURIR start".
The Netherlands and Italy do not have a loyalty program and therefore have a withdrawal period of thirty (30) days.
Procedure
Notification that the Customer wishes to exercise his/her right to withdraw is made by submitting a return request after receiving the Products. For products outside the Partner Programme only, the customer must visit his/her "My Account" area on the www.courir.com website on the "My orders" tab. There, he/she will find all of his/her orders. Within the above-mentioned deadline he/she will be able to access a link entitled "Organise a Return" from his/her order summary.When using Guest mode, creating a return slip is only possible via the link received by email. For further information, please refer to article 5.1.
The Surfer must then follow the different steps: selecting the items returned, selecting the return method, selecting the reimbursement method, printing the return slip. Any item returned (either by post or in-store in metropolitan France) must be accompanied by this return slip. Concerning returns by post, the Customer must retain the proof of postage, dated and stamped by the postal service.
The following products do not qualify for in-store returns and can only be returned via the post office and never directly via a COURIR store: view the list here.
Packing and packaging
Only products returned complete, in perfect condition, in their original intact packaging and in a fit state to be marketed will be accepted. The products and their packaging must imperatively be boxed in order to return them. No returns may be accepted if these collective conditions are not met.In the case of textile products, if the plastic wallet cannot be opened without being damaged, the return will be accepted on condition that the label has not been removed from the product and that the product is in perfect condition.
Products cannot be returned if they have undergone any outside work or modifications. For information purposes the term "modification" refers non-exhaustively to machine work, cleaning using third-party products, or repairs performed by a third party, etc.
For products in the Partner Programme
Returns must be made directly by the Customer without passing via the My Account area. Returns by the Customer are only possible via the post office and never directly via a COURIR store.
A Return label will be made available to the Customer in the parcel for the Partner Programme product accompanied by the return instructions. The label must be attached to the return parcel, which should be taken by the Customer to the nearest post office. This label will make it possible to return the parcel directly to the warehouse of the Partner concerned by the returned product. If the label is lost, please contact the Customer Service Department.
Products excluded from the right of withdrawal:
In accordance with the provisions of article L121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for goods manufactured according to the Customer's specifications or heavily customised.
Furthermore, for hygiene reasons and because they cannot be re-sold, the following products are not eligible for the right of withdrawal when their packaging has been unsealed: shoe soles, socks, cleaning and care products or other hygiene products.
If the right of withdrawal is exercised, the return carriage costs for the product(s) are assumed by the Customer except for returns to stores in metropolitan France.
The Company will not accept parcels sent on a carriage forward or cash on delivery basis.
In accordance with consumer code, the Company is required to reimburse the Customer for returned items as soon as possible after receiving the returned order and at the latest within the fourteen days following the date on which the products returned by the Customer are received by the Company.
In the case of a partial return of an order, the Company will not reimburse the Customer for the outbound carriage costs.
Further information in Article 9.
Outside the scope of the right of withdrawal, the product may be returned in the event that the order is non-compliant or defective. In this case, the Customer is requested to proceed as described above (in the article on Guarantees).
If a product is received which does not match that viewed on the www.courir.com website, the Customer is requested to contact the customer service department who will handle his/her complaint.
Any request to modify an order will result in its complete cancellation.
Returns concerning Courir by EQL raffles.
Up until the raffle date, the Customer can exercise his/her right of withdrawal from the raffle in which he/she is registered and cancel his/her entry at no cost. A button is provided for this purpose on the EQL raffle page. Beyond this deadline, it is no longer possible to withdraw from the raffle.
To submit a complaint concerning a dispute, to organise a return and to request a refund for his/her item, the Customer must firstly contact the Courir customer service department.
The reimbursement for these raffle type orders will be automatically made using the payment method used to pay for the item concerned (paragraph 9).
Further information is available in paragraphs 5.4 Orders and 6.3 Payment.
Returning purchases made on the Courir website
All purchases made via the Courir website may be returned in accordance with article L221-18 of the French Consumer Code.
Returning purchases in-store
Courir reserves the right to refuse a return in-store in the event of abuse or defective products.
ARTICLE 9 – REFUNDS
Returning an online order to the warehouse by the Customer, via the post office
The return postal costs are borne by the Customer and are not refunded.
In the 14 working days following the reception of the product in the warehouse, if the return is accepted, the reimbursement of the product is initiated:
• If payment was made using a bankcard, Google Pay or Apple Pay, then the refund will be issued using the same bankcard number.
• If the payment was made using a Courir CCC gift card, the Customer may receive the refund on this card.
• If payment was made using a partner gift card (Illicado, etc. This option does not apply to orders placed from Luxembourg and from Portugal) the Customer may receive the refund on the Courir CCC gift card or on the partner card via the corresponding customer service department.
• If payment was made by PayPal, the refund will be made to the same PayPal account.
Acceptance conditions for the return: products unused/unworn, label present, in the original intact packaging and boxed for the return; please see article 8.
Return to the warehouse by the customer via the postal service of an online order, placed in-store via the vendor using the store's online ordering interface.
The return carriage costs are assumed by the Customer and are not refunded.
Subject to the acceptance of the return by our teams, the refund for the items returned will be made by our Customer Services Department directly by bank transfer.
Acceptance conditions for the return: products unused/unworn, label present, in the original intact packaging and boxed for the return; please see article 8.
This refund will be issued within a maximum of 14 days from the date the parcel is received in the warehouse.
In-store returns in metropolitan France (excluding the Partner Programme)
The return costs are free for all in-store returns in metropolitan France.
The Customer may return the product in-store in metropolitan France accompanied by the product and his/her return slip.
If the returned product is accepted by the store in metropolitan France, the latter may issue the Customer with a refund directly at the till, or by bankcard, or gift card or in cash.
Acceptance conditions for the return: products unused/unworn, label present, in the original intact packaging; please see article 8.
Refunds for items
The refund will include the price of the returned items.
If the product was covered by a promotion, it will be the price paid which will be refunded.
In the case of a reduction linked to the purchasing of several items, if only one item is returned, then the refund will be issued on a pro rata basis according to the number of items returned in relation to the initial order amount.
Products excluded from refunds: loyalty card.
The reimbursement of the initial carriage costs
In the case of a return, the refund policy for the carriage costs paid by the Customer when making his/her purchase will be applied as follows (excluding the loyalty card):
- Complete return of all items comprising the order: reimbursement of all delivery costs paid.
- Partial return of the items comprising the order: no reimbursement of the delivery costs paid will be issued.
Partial shipment of the items ordered (excluding the loyalty card) the policy will only apply to the items shipped.
Refunds for products from the Partner Programme
The issuing of the refund to the Customer may take up to 14 days following the receipt of the product at the Partner's warehouse.
Refunds for products from the Courir by EQL raffles.
The reimbursement for these raffle type orders will be automatically made using the payment method used to pay for the item concerned. This is dependent on the item concerned being received by our warehouse or in-store and the acceptance of the return by our teams. The customer service department must be contacted beforehand about any dispute concerning the receipt of the product, failing which the return and the refund may be refused.
Further information is available in paragraphs 5.4 Orders, 6.3 Payment and article 8.
ARTICLE 10 - TRANSFER OF OWNERSHIP/TRANSFER OF RISKS
The transfer of ownership of the items to the Surfer only occurs on the day the latter has paid the asking price in full, regardless of the delivery date of the said items.
The transfer of the risks concerning the loss or deterioration of the items occurs at the time of delivery and when the Surfer receives the items.
ARTICLE 11 – GUARANTEES
Legal Guarantee
The Customer acknowledges that he/she loses any right to a guarantee and therefore may invoke none of the guarantees listed below when the purchased product has undergone modification. For information purposes the term "modification" refers non-exhaustively to machine work, cleaning using third-party products, or repairs performed by a third party, etc.
LEGAL GUARANTEE OF COMPLIANCE
Article L 217-4 of the Consumer Code:
The seller is required to deliver a product which is compliant with the contract and is held liable for any lack of conformity existing at the time of delivery. He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility for this or had it carried out under his responsibility.
Article L217-5 of the Consumer Code:
The item is considered compliant with the contract:
• If it is suitable for the purpose usually associated with such a product and, if applicable:
• If it matches the description provided by the vendor and possess the qualities that the latter has presented to the purchaser in the form of a sample or model;
• If it possess the qualities that a purchaser may legitimately expect in view of the public declarations made by the vendor, by the producer or by its representative, including in the advertising or on the labelling;
• Or has the features defined by mutual agreement between the parties or is suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.
Article L 217-12 of the Consumer Code:
Action resulting from a lack of conformity lapses two (2) years after delivery of the product.
Article L 217-7 of the Consumer Code:
Conformity issues which appear within a period of twenty-four (24) months as from the delivery of the item are presumed to exist at the time of delivery unless proof to the contrary is provided. The vendor may contest this presumption if it is not compatible with the nature of the item or the conformity issue.
LEGAL GUARANTEE AGAINST HIDDEN DEFECTS
Article 1641 of the Civil Code:
The seller is bound to a warranty against hidden defects in the thing sold that render it unfit for its intended use, or that so impair its use that the buyer would not have bought it, or would only have given a lesser price for it if he had known of the defects.
Article 1648 paragraph 1 of the Civil Code:
An action resulting from redhibitory defects must be brought by the buyer within two (2) years from the discovery of the defect.
Implementation of the guarantee
To benefit from the legal guarantee of compliance or the guarantee against hidden defects, the Customer must contact the customer service department using the contact form at: https://www.courir.com/fr/contact-us.html. When these guarantees are invoked, the conditions for processing or covering the cost of the product may vary according to the agreements concluded between the Company and Product Suppliers or Manufacturers.
ARTICLE 12 - COMPLAINTS/INFORMATION
For complaints concerning defective goods received, the Customer must contact the Customer Service Department within the fifteen (15) days following the receipt of the order or its collection from a store.
The Customer Service Department may be contacted:
• Using the contact form: https://www.courir.com/fr/contact-us.html
• By email: serviceclients@courir.fr
• By telephone, on: 09 70 25 22 39 (non-premium rate number, price of a local call) - open Monday to Saturday from 9 AM to 6 PM.
Beyond this deadline, complaints cannot be considered by the Company.
ARTICLE 13 - THE PROTECTION OF PERSONAL DATA
Please familiarise yourself with our personal customer data protection charter at the bottom of the website homepage or available via following link htps://www.courir.com/fr/cgv-cartemycourir.html.
In accordance with the Loi Informatique et Libertés (French data protection act) and the European personal data protection regulation, you have the right to access, rectify, oppose and delete the personal data concerning you.
COURIR collects personal data to process your order, to manage your customer account, and for marketing and statistical studies with the aim of supplying you with the products best suited to your needs and to monitor the quality of our services.
You may exercise these rights by submitting a request, accompanied by a photocopy of an identity document to the following address: dpo@courir.fr
ARTICLE 14 - INTELLECTUAL PROPERTY RIGHTS
The entire Website and each of its components are covered by intellectual property legislation, and in particular copyright and rights concerning designs, drawings and models, trademarks, domain names, software or databases, etc., (non-exhaustive list).
Accordingly, all reproduction, performance, representation and public communication rights are reserved, including for downloadable documents and visual, photographic and audiovisual material or other content.
The only right granted to Customers is the right to view the Website. The reproduction of all or part of the content is only authorised for information purposes, for personal and private use.
Any link to the Website must be authorised to advance in writing by the Company. The Company declines all liability concerning the content of these links.
In all cases, links to the Website must be withdrawn immediately upon request from the Company.
Publisher: Groupe COURIR, 91 avenue Ledru-Rollin à PARIS (75011).
ARTICLE 15 – LIABILITY
In accordance with the provisions of article 1148 of the Civil Code, the Company may not be considered liable and no compensation may be requested from it for late deliveries or any loss-generating consequences arising from cases of force majeure as defined by the case law of the French courts.
The Company may not be considered liable for any interruptions, delays or non-availability affecting the Website due to maintenance work, Internet outages, technical issues, cases of force majeure, action by third parties or any other circumstances.
In as far as possible, the Company will strive to ensure the accuracy and updating of the information published on the Website, reserving the right to correct the content thereof at any time without notice.
As the Website contains information from third parties, the Company therefore issues no guarantee concerning the accuracy, precision or completeness of the information displayed on the Website. The Company may not be considered liable for any one-off errors which the website may contain.
ARTICLE 16 - CUSTOMER SERVICE DEPARTMENT
For any information or advice, the Customer may contact the Customer Service Department using the contact form, or by email at: serviceclients@courir.fr or by calling 09 70 25 22 39 (non-premium rate number, price of a local call) - open from Monday to Saturday from 9 AM to 6 PM.
Please note: to facilitate the processing of his/her request, the Customer should state his/her last name, first name, email address with which the order was placed and the order number concerned.
ARTICLE 17 – ENTIRETY
In the event that one of the clauses of this contract is found to be null and void as a result of a change in legislation, in the regulations or by a decision of the court, this will in no case affect the validity of or compliance with these General Terms and Conditions of Sale.
ARTICLE 18 - THE “#SHARETHESNEAKERSPIRIT” CAMPAIGN*
Courir would like to showcase its Customers using their content which best conveys the #SneakerSpirit.
The Customers will be contacted by Instagram by commenting on the content selected by Courir. It is hereby understood that the Customer may only grant his/her consent concerning the use of the content if he/she is of legal age and the actual owner of the content in question. Courir may not be considered liable for any authorisation based on erroneous information supplied, or for faults or failings by the Customer.
Once consent has been obtained, Courir reserves the right to establish a link to the published content or to only use the photograph. The content may be used, indifferently and at Courir's discretion, on its websites, on its social networks and in its newsletters or in any other communications. It is hereby understood that these publications may be issued and/or associated with commercial and/or advertising content.
It is hereby understood and accepted by the Customer that the content for which he/she has granted his/her consent is assigned free of charge and that he/she may not directly or indirectly obtain any remuneration on these grounds.
The terms and conditions of use can be viewed
at courir.com/sharethesneakerspirit
ARTICLE 19 – TERM
These terms and conditions apply for the time during which the services proposed by the company Courir are published online
ARTICLE 20 - STORAGE AND ARCHIVING OF TRANSACTIONS
The computer logs, stored in the IT systems of the company Courir and its partners under appropriate security
* “#PARTAGEZ L’ESPRIT SNEAKERS”
conditions are considered as proof of the communications, orders and payments made between the parties.
The archiving of purchase orders and invoices is performed using a reliable and durable medium so as to constitute a reliable and durable copy in accordance with article 1348 of the Civil Code.
ARTICLE 21 - APPLICABLE LAW – DISPUTE RESOLUTION
The parties agree that these general terms and conditions of sale are subject to French law. The original language of this contract is French. In the event of a dispute, the parties agree to seek an amicable solution before undertaking any legal action. Only the French courts will be considered as having jurisdiction.
ARTICLE 22 – THE MEDIATION OF CONSUMER DISPUTES
The order of 20 August 2015 and decree number 2015-1382 of 30 October 2015 concerning the mediation of consumer disputes in application of directive 2013/11/EU of the European Parliament of 21 May 2013, concerning the extrajudicial settlement of consumer disputes gives the consumer the possibility to refer the matter for mediation in order to facilitate the amicable settlement of disputes with a professional for sales made via the website courir.com/fr.
Thus, for any dispute which has not been settled directly with the Company, the Customer is informed that he/she may make free use of the mediation service provided by Médiation – Vivons mieux ensemble,
• Website address: www.mediation-vivons-mieux-ensemble.fr
• Mediator's address: MEDIATION – VIVONS MIEUX ENSEMBLE 465 avenue de la Libération 54 000 NANCY (France)
The European dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR
Before referring the matter to the consumer affairs mediator, the consumer must have sought to settle his/her dispute directly with the professional concerned, by means of a written complaint or have submitted a complaint in accordance with the terms of the contract concluded with the professional.
ARTICLE 23 - GENERAL TERMS & CONDITIONS OF USE OF THE COURIR GIFT CARD
Last modified on: 15/02/2023
These General Terms & Conditions of Use of COURIR gift cards are effective between:
Firstly, the company Groupe COURIR, a simplified joint-stock company with a registered capital of 65,665,681.63 euros, having its registered office at 91 avenue Ledru-Rollin, PARIS (75011), France, the unique PARIS T.C.R. identification number of which is 843 726 704, hereafter referred to as the "Company".
And any other natural person visiting or making a purchase via the www.courir.com website or placing an order through a vendor in a Courir store (excluding Outlets) via the said www.courir.com website, from France, hereafter referred to as the "Surfer" or the "Customer").
1. Amount
The Company Groupe COURIR proposes COURIR CCC Gift cards for an amount selected from among those proposed or any amount between €5 and €500 (no decimals).
2. Validity period
The card is valid for one year as from its activation date.
3. Purchasing the COURIR CCC gift card
The purchaser may purchase a COURIR CCC gift card alone or with other products, via the shopping cart.
The COURIR CCC gift card is topped up in a single operation, in euros, to the amount chosen by the person purchasing the card.
Several COURIR CCC gift cards may be added to the same shopping cart for different recipients.
All products can be paid for using the COURIR CCC gift card except another gift card.
Eligibility for free delivery takes into account the total value of the e-card (as with other products).
Loyalty points
The purchaser of the COURIR CCC gift card does not earn loyalty points, the recipient earns them when using the card.
No discounts apply to the purchasing of e-cards.
Mandatory fields:
- First names of the purchaser and the recipient
- The country in which the recipient will use the card:
courir.com: France, Portugal, Luxembourg
courir.nl Netherlands
courir.be: Belgium
courir.es: Spain
Important information concerning the country of use
The selected country of use and the country of the recipient's billing address must be identical. Otherwise an error message will appear on the recipient's payment page.
In the event of an error by the purchaser, the country of use cannot be modified. It will be necessary to ask the customer service department to deactivate the COURIR CCC gift card and to issue a new one topped up with the remaining balance, this time with the correct country of use. The Customer must deactivate the card and re-issue a new COURIR CCC gift card for the correct billing country.
The e-card or the physical COURIR CCC gift card may therefore be used:
- In a store in the country chosen when purchasing the card.
- Online with the billing address in the same country (corresponding to the site below).
courir.com: France, Luxembourg, Portugal
courir.es : Spain
courir.be : Belgium
courir.nl : Netherlands
Optional fields
- Sent to a different email address: the purchaser enters the recipient's email address. Otherwise, the card will be sent to the purchaser's email address by default.
- Scheduled dispatch: the purchaser may select a date and time for the card to be sent. If no date is selected, the card is sent when the order is confirmed. The email may be received later in the event of technical issues.
- Personal message: the message will appear in the email received by the recipient or the purchaser and on the balance consultation page.
4. Acceptance
The Customer acknowledges that he/she has read and accepts the GTCS at the time the payment for the order is confirmed on the website or when the order is paid for in a store.
Any purchases of COURIR CCC gift cards on the website or in-store employs the express and unreserved acceptance of these GTCS.
The COURIR CCC gift card is not issued in a person's name.
The COURIR CCC physical gift card or e-gift card must be stored carefully. No duplicates may be sent to either the purchaser or the recipient. Upon written request submitted to the customer service department, this department may nevertheless supply the information from the COURIR CCC gift card to the purchaser of the gift card.
5. Use
A COURIR CCC physical gift card or e-gift card is valid online and in-store. It can be used for one or several transactions.
Several cards may be used per order.
The COURIR CCC e-gift card may be stored in the Apple wallet.
In the case of an insufficient balance, the payment may be supplemented using another payment method. The sum to be paid will be taken as a priority from the gift card in the case of a partial shipment for example.
Important information concerning the country of use
A country of use based on the recipient's invoicing address is chosen at the time the gift card is purchased.
The COURIR CCC physical gift card or e-gift card can therefore be used:
- In a store in the country chosen when purchasing the card.
- Online with the billing address in the same country (corresponding to the site below).
courir.com: France, Luxembourg, Portugal
courir.nl: Netherlands
courir.es: Spain
courir.be: Belgium
6. Activating the card
The email containing the COURIR CCC gift card sent either to the purchaser or to the recipient provides access to the activation page. The recipient must click on "Receive your gift card".
Once activated, the recipient can print his/her card.
7. How can it be used?
Online: On the courir.com payment page, select COURIR gift card as the payment method. Enter the numbers shown on your e-gift card in the corresponding field then the PIN.
In one of our shops* : Print the card and pay directly at the till.
* excluding the following stores:
PARIS ST MICHEL, CAMBRAI, ARRAS, SAINT OMER, BELFORT, BESANCON CHÂTEAU FARINE, BESANCON CENTRE VILLE, MORTEAU, ALENCON, BAGNOLS SUR CEZE, ORANGE, BLOIS, ALES, CHATEAUROUX, MONTELIMAR, BOURGES, MONTLUCON, FAREBERSVILLER, SARREBOURG, VICHY, ROANNE, HAGUENAU, COLMAR, THONON LES BAINS, AJACCIO, MONACO, BASTIA, NICE ETOILE, EPINAL, LA TESTE DE BUCH, ISTRES, MONTPELLIER POLYGONE, VANNES, LES SABLES D'OLONNE, BEAUVAIS, LANGON, ANGOULINS, BEAULIEU/PUILBOREAU.
8. Viewing the balance on the COURIR CCC gift card
The Customer receiving the card may view the available balance on the dedicated page at the bottom of the website. The Customer must enter his/her COURIR CCC gift card number (e-card or physical card) and the PIN code.
The balance can also be consulted at the till in a shop.
9. Cancellations, Returns and Refunds
Purchasing a gift card
The gift card cannot be returned and no refunds will be issued for it.
In the case of a partial shipment, if products are cancelled by the warehouse, the card will still be sent and debited.
Payments using the gift card
Refunds in the cases of returns to the warehouse, cancellations or disputes will be made to the gift card used for the payment of the items concerned if this is still valid. For a card at the end of its validity period, re-crediting it will extend the card for 12 months. Otherwise a new card will be issued.
For returns to the store, reimbursement may be made by any payment method including the generation of a new gift card. The gift card will not be re-credited.
10. Loss and theft of the card
In the event of loss, the customer service department may supply the information from the card to the purchaser or the recipient upon request, on condition that they provide identification.
Lost or stolen cards may be deactivated or their transactions contested on condition that the Card is still valid. It will be topped up again using a new gift card.
No sums already used before contestation may be refunded.
11. Contact details and complaints
The transactions recorded by the IT systems of the shops and the e-commerce website constitute proof of the transactions actually performed using the COURIR CCC gift card.
In the event of a dispute concerning the balance of the COURIR CCC gift card after its use, for a period of six months as from the contested transaction you may send the receipts from your purchases by post or by registered letter with request for acknowledgement of receipt to the Company COURIR at the following address:
Service Clients Courir - 6 place Robert Schuman - 38000 Grenoble (France).
It is very important that the Recipient retains the (physical or virtual) COURIR CCC gift card during the withdrawal period. For a card at the end of its validity period, a top-up automatically extends the life of the card by 12 months.
If the validity period of the COURIR CCC gift card has expired at the time of reimbursement, this will be made through the issuing of a new card.
12. Fraud
The Company Groupe COURIR France reserves the right to refuse, cancel or suspend for verification purposes any gift card order or any order paid for using a gift card if fraud is suspected, if the card has been issued in error or in the wrong name or for any other violation of these GTCS.
13. Personal data
By proceeding to payment, the Customer accepts and acknowledges that he/she has familiarised him/herself with the Data Protection Charter.
The personal data concerning you is collected by the COURIR group exclusively for the provision of the requested service.
In accordance with the French data protection act and the GDPR, you have a right to access, object to, rectify and delete the personal data concerning you
You may exercise these rights by submitting a request, complete with a photocopy of an identity document, to the following address: dpo@courir.com. For further information, please consult our data protection policy.
14. Language and applicable law
These General Terms & Conditions of Use were initially drafted in French and are governed by French law.
