GENERAL TERMS AND CONDITIONS – COURIR.COM RETAIL WEBSITE

Last updated: 07/10/2022

These General Terms and Conditions are concluded by:

Groupe COURIR, a simplified joint-stock company (SAS) with capital of 65,665,681.63 euros, a head office at 91 avenue Ledru-Rollin in Paris (75011) France, and Paris Trade and Companies Register identification number 843 726 704 R.C.S. PARIS, hereinafter referred to as "the Company".

And, for Partner Programme products, Adidas France S.A.R.L. with a head office at 1 Allée des Orcades in Strasbourg (67000) France, Strasbourg Trade and Companies Register identification number B 085 480 069, Admin. Ref. 89 B 180, and VAT number France: FR58085480069, hereinafter referred to as "the Partner".

And any natural person visiting or purchasing on the www.courir.com website or placing an order with a sales assistant at a COURIR store (excluding Outlets) on www.courir.com from France, hereinafter referred to as "the User" or "the Customer".

ARTICLE 1 - PURPOSE

These terms aim to set out the processes and conditions for distance sales between COURIR and the User from order to payment, delivery, services and goods returns. They govern all stages of the ordering process and ensure that orders can be tracked by the contracting parties at www.courir.com.

The purpose of www.courir.com is to sell products for individuals who use them for their own purposes rather than reselling them. Groupe COURIR therefore reserves the right to reject or cancel any product sales to other retailers or resellers.

Orders can be placed by the User at www.courir.com, or by an in-store sales assistant using the store's online ordering interface on behalf of a Customer, who pays for their order at the till. The Customer can then receive their items at the address of their choice, or collect them in store, following the usual buying process at www.courir.com.

All orders imply that the User fully accepts these Terms and Conditions. The User warrants they can conclude this contract, being of legal age and not subject to a guardianship or to protection as a vulnerable adult. The User also warrants that they will not purchase COURIR products or items with a view to reselling them.

These General Terms and Conditions constitute all the reciprocal agreements between the Company and Customer, who accepts them expressly.

COURIR reserves the right to adapt or change these General Terms and Conditions at any time for legitimate reasons. If a change is made, the General Terms and Conditions applicable at www.courir.com on the User's order date will apply. However, if a clause is found to be lacking, it will be deemed to be governed by the usual practice in the distance selling sector among companies with head offices in France.

For the MyCourir loyalty programme, please see the card terms or visit https://www.courir.com/fr/cgv-cartemycourir.html.

For store terms and conditions, please see the General Terms and Conditions for COURIR Stores.

ARTICLE 2 - WHAT WE OFFER

The www.courir.com website sells items for sport and leisure, clothing and clothing products, and equipment and accessories for sport and leisure.

The items sold by COURIR are those appearing at www.courir.com on the day the User visits the website. All products and delivery methods are available in mainland France. Orders can be delivered to Corsica subject to the terms set out below.

In accordance with the French Consumer Code, the Customer can find out the main features of the product(s) they wish to order from the corresponding website product information before they order.

As products are always being developed, manufacturers may change product technical composition or features without warning.

The product range on the website may differ from that found at brick-and-mortar COURIR locations.

ARTICLE 3 - AVAILABILITY

The Customer can select one or more products from the various categories on the website. The Company may change its online product selection at any time without prejudice to any orders already placed by the Customer. Customers cannot order Partner Programme products and other products in a single transaction.

Product offers and prices are valid while order confirmation remains possible. Should for any reason a product become unavailable after an order is placed (if a product is temporarily out of stock—e.g. for simultaneous orders—or permanently unavailable), this will not cancel the entire order. Only the product(s) affected will be cancelled. The available product(s) will still be shipped. The Customer will be quickly informed of this by email.

ARTICLE 4 - PRICE

Online prices are given by default in euros, include all taxes, and apply in mainland France and countries eligible for delivery from www.courir.com.

Prices on the retail website are independent from prices in COURIR stores.

VAT is at the rate applicable when an order is placed.

Product prices shown on the website exclude delivery charges, unless otherwise stated.

The Company reserves the right to amend product prices at any time, but undertakes to apply the price stated when the Customer's order is received, subject to product availability on that date.

The price indicated when an item is reserved online at www.courir.com is the price that must be paid for it by the User in store, provided that the selected store approves the request.

Products remain Company property until the Customer pays the full price. However, risk will be transferred to the Customer when they receive their order.

  • Promotional offers and promotional codes
  • Promotional prices are valid while a promotion runs on sites included in the offer.

    Several promotional discounts can be used at once in one basket but only one discount per item can be applied. Another discount coupon added to the basket will only be applied to the full price items remaining.

    If you have a www.courir.com discount code, you should enter it in the basket's discount code area, then click "Apply".

  • Exclusions : Partner Program and EQL raffles by Courir
  • Partner Programme products and EQL raffle products are excluded from COURIR website promotional offers. Vouchers, COURIR gift cards and partner gift cards cannot be used for these products either. Partner Programme products are subject to specific promotional offers identified by a specific design element.

    ARTICLE 5 - ORDERS

    5.1 Terms

    All website orders (whether placed by the User or by an in-store sales assistant using the store's online ordering interface) imply the express and unreserved acceptance of these Terms and Conditions.

    The purpose of www.courir.com is to sell products for individuals who use them for their own purposes rather than reselling them. Groupe COURIR therefore reserves the right to reject or cancel any product sales to other retailers or resellers.

    All orders placed at www.courir.com or by an in-store sales assistant using the store's online ordering interface require a Customer account to be created, an existing Customer account to be used, or Guest mode to be used.

    When the User places their first order, whether or not they have a MyCourir card, they can create a Customer account or continue as Guest.

    There are two (2) ways to create a Customer account:

    • by clicking the "Create an Account" button on the login page in the ordering process.
    • by clicking the "Log In With Facebook" button on the login page in the ordering process.

    If an order is placed using a Guest account, the Customer can create their own Customer account:
    • on the order confirmation page
    • by email before the order is shipped. Once the order has been shipped, the link in the email will no longer work

    In both cases, the Customer is redirected to a registration form.

    Once a Customer has created their account, they can access their Customer "My Account" area at the top right of the website. They must log into this area using their email address or Facebook account, as provided when they created their account, plus their secret individual password.

    Placing an order in Guest mode

    Placing an order as Guest does not require an account to be created. Customers selecting this mode will be directed to an information form so they can enter the details needed to finalise and ship their order. However, if an existing Customer account is identified with the same email address, they must log in with this address rather than as Guest.

    The Customer can place an order as Guest, whether or not it is their first order. However, Guest accounts do not offer loyalty programme benefits. If the Customer wants to take advantage of their loyalty card benefits, earn points or use special loyalty offers, they must create a Customer account and link their loyalty card to it.

    A confirmation email will be sent to the Customer after they place their order. They will be invited to create a Customer account to track their order.

    All information about orders placed in Guest mode will be sent out by email. Please keep the relevant emails. Customers without an account cannot view details in the website Customer area of their order, order tracking or how to create a return slip if necessary.

    This return slip creation link cannot be sent again by COURIR. After the withdrawal period, the link will no longer work, making returns impossible.

    The Company cannot be held responsible for anything done in the Customer area by a third party with whom the Customer shares their login details or who accesses the account due to the Customer's negligence.

    All order information can be seen in the "Orders" section of the Customer area.

    The User undertakes to provide complete, exact and up-to-date information when placing an order. Should they not do so, the Company reserves the right to cancel the order.

    An order can be delivered to an address other than the billing address.

    COURIR has created confirmation and acceptance pages to enable Users to check their order before they place it. An order is only placed at the final confirmation on the payment page for the confirmed order. An order becomes valid on final acceptance.

    Following an order, the Company will send the Customer an order confirmation email containing an order summary and order number. This will be sent to the email address provided when the Customer account was created.

    COURIR reserves the right to reject or cancel any order placed by a User with whom there is a dispute regarding payment for a previous order until this dispute is resolved, or where there is an incorrect address, or any other problem to do with the User's account.

    The Company reserves the right to reject or cancel an order if it believes that the Customer is engaged in distribution or business activity using the products ordered or for any other reason.

    Requests to edit an order may result in the order being cancelled.

    5.2 Online orders paid for in store

    Online orders paid for in store are Customer orders placed in store with help from a sales assistant using the in-store online ordering interface, via their online Customer account or as Guest and paid for at the till.

    The Customer acknowledges having read and accepted the General Terms and Conditions when the order is paid for at the till and finalised using the in-store online ordering interface. The lifecycle for an online order paid for in store is identical to that for other orders placed online.

    5.3 Online reservation service

    The online reservation service is free with no obligation to purchase from www.courir.com (excluding on-sale and Partner Programme products).

    The online reservation service available at www.courir.com provided by So Cloz allows Customers to reserve a product at the store of their choice (from those offering the service), subject to the selected product being available at the store in question. Users should select a size and store, and give their contact details. Users cannot reserve more than three (3) products online per day. Once an online reservation request has been made, the User will receive an initial email to let them know their request has been received. A second email and text message will be sent within two (2) hours to tell them if their request has been accepted.

    If no confirmation email is received from the selected store, the request should be deemed not received. If the request is approved by the store and the second email and text message have been received, the User should visit the selected store within twenty-four (24) hours to collect the item reserved in their name and purchase it in store if necessary. Once the 24-hour window has passed, if the User has not collected their reserved item in store, or if they have cancelled their request in that time, the reserved item will be put back on sale in store.

    Details of how this service works are available to Customers in the product information when they use it.

    The price indicated when an item is reserved online at www.courir.com is the price that must be paid for it by the User in store, provided that the selected store approves the request.

    5.4 Ocasional launches of products under high demand.

    Courir reserves the right to temporarily exclude a country from its delivery methods if the merchant deems that opening to this country is detrimental to its activity for a given period. This is the case with Germany, which will be temporarily excluded from our delivery countries by way of an exception during the launch of products with unusually high demand.

    5.4.1 Online orders: Courir raffles by EQL

    Courir reserves the right to sell specific products selected at its discretion using raffles organised via the EQL platform. To enter a raffle, the Client is not redirected outside www.courir.com but agrees to EQL's General Terms of Use below.

    Courir will state raffle entry start and closing dates on social media.

    Raffles organised via the EQL platform remain dependent on the courir.com website (the reseller) and are limited to delivery countries available at courir.com: France, Germany, Luxembourg, Portugal.

    Steps:

    1. Create or log into EQL account: Customer must use the same email address as the one used to create its Courir Account in order to benefit from an automatic attachement and generation of points earned.

    2. If new client, choose payment method and provide client payment information. The Client will receive a confirmation email when they have created an account.

    3. Confirmation of the following:

    • Size

    • Delivery address

    • Payment information and 3D Secure verification

    4. Confirm raffle entry with a click, in turn confirmed by an email sent to the address provided when the account was created.

    The Client can only enter each raffle once. Entry cannot be transferred or assigned to any user other than the one on the entry. The raffle is limited to a pair per person.

    By entering, the Client agrees to pay the total amount payable to Courir (including delivery costs and VAT) as calculated on entry.

    By completing their raffle entry, the user agrees in advance to place an order with Courir if they win. Courir's Online General Terms of Sale apply.

    5. Up until the raffle winner is picked, the Client can withdraw and cancel their entry at no cost. There is a button to do this on the EQL draw page.

    6. The winner will be picked on the date specified on entry. The Client is notified about their result by email and, if a winner, by SMS. The Client is solely responsible for information provided when creating an account and their entry, so cannot contest results being sent to an incorrect email address or phone number and claim the product from Courir and/or EQL.

    Two results are possible:

    • The Client is selected: once payment autorization is accepted and subject to Client being selected as a one of the winners of the raffle, Courir is responsible for processing the order from preparation to delivery and any return/refund. Payment is captured when order is shipped.

    More information in Articles 6.3, 8 and 9.

    • The Client is not selected and should try their luck in the next raffle.

    EQL reserves the right to close access to the raffle form one hour before the hour specified, or to bar users from the form if fraudulent behaviour or entry tampering are suspected.

    More details about EQL's General Terms of Use: https://eql.xyz/en-GB/terms-and-conditions/

    ARTICLE 6 - PAYMENT

    6.1 Online orders placed by Customer:

    Users can pay by card, Google Pay, Apple Pay or PayPal.

  • Online card payment
  • Visa, Mastercard, Carte Bancaire and American Express are accepted. The User is asked to enter their card number, expiry date and 3-digit card security code in order to place their order.

    Online payment using Apple Pay or Google Pay. The User is asked to sign in to their account, select the pre-registered bank card to be used and confirm payment.

  • Online PayPal payment
  • To place their order, the User is asked to enter their email address and password on the PayPal interface, then approve the connection with a click. They then check the amount to pay and confirm the payment by clicking the button on the PayPal page. Once the payment has been approved by PayPal, the User is redirected to the www.courir.com order confirmation page.

  • In-store payment
  • Only online orders placed in-store using the Socloz or Courir sales-assistant interface can be immediately paid for at the till.

  • Discounts
  • Should a Customer want to use an eligible discount code, they should enter it in the relevant area of the basket. Customers should check the applicable legal notices for every commercial operation.

  • Using MyCourir points and offers
  • Customers who are members of the loyalty programme can earn points when they buy certain items on the Company website and Partner Programme products. See the terms via the relevant link at the bottom of the website homepage, or at https://www.courir.com/fr/cgv-cartemycourir.html. Points are earned based on order total after any discounts, and excluding delivery charges.

    To use their offers, the Customer should add their MyCourir card number (on the back of the card) to their Customer account, which can be accessed via the "MyCourir" tab. The card will be linked the next day. This website area shows the Customer's current offers and points balance. To use an offer, they should add the relevant code from the MyCourir tab to the basket when placing an order.

  • Ineligibility of MyCourir points and offers
  • - Guest mode

    If placing an order in Guest mode, the Customer cannot earn or use loyalty points, or take advantage of offers for loyalty programme members and those with a Customer account. For more information, see the Guest mode section in Article 5.1.

    - Partner Programme

    Partner Programme products shipped by Adidas allow Cusomers to earn points but are not eligible for loyalty benefits.

    - EQL raffles by Courir

    To benefit from the automatic generation of points earned on its Courir account, User must have used the same email address as the one provided to create the EQL account.

    But raffle products are not eligible for loyalty benefits.

  • Payment security
  • Payments made on the website are fully secure.

    The Customer's bank details (card number and expiry date) cannot be intercepted by third parties because of the technical features of the encryption software used. In providing their bank details, the Customer unreservedly accepts in advance that the Company can undertake the secure transaction. This means the Customer authorises their bank to debit their account by the amount requested by the Company, even in the absence of an invoice signed by the cardholder. Authorisation to debit the Customer's account is always given for the total purchased product cost as billed for by the Company.

    The User's card number is not automatically saved for future purchases.

  • Fraud prevention
  • The Company checks every order placed on the website. Any bank card issued outside mainland France may be verified.

    The Company may also ask the Customer for documents required to unblock their account.

    Order information data is processed automatically. The purposes of this automatic data processing are to determine a transaction analysis level and combat bank card fraud. If order data is not transmitted, the associated transaction cannot be completed or analysed. If an order is not paid for due to fraudulent bank card use, the order personal information will be recorded on a Company payment incident form. Any false declaration or anomaly may also receive special handling.

    6.2 For orders placed by a sales assistant in store on behalf of a Customer visiting the store:

    The Customer will pay by card, Google Pay, Apple Pay, gift card or cash using the in-store till system. They will receive an email confirming the order.

    Using MyCourir points and offers

    Customer members of the loyalty programme can earn points on all purchases. See the terms via the MyCourir link at the bottom of the website homepage. Points are earned based on order total after any discounts, and excluding delivery charges.

    Where orders placed via sales assistants using the online ordering interface in store are concerned, the MyCourir loyalty card will either need to:

    - have already been purchased beforehand at the checkout or via an online purchase and linked to the customer account being used for the order.

    - be purchased when completing the online order in store.

    Linking the card to the customer's online account :

    - Customer already has an online account: customer services will need to be called to link the loyal-ty card to the customer's account.

    - Customer does not yet have an online account: the customer will need to activate their online account via the welcome email they receive after registering with the store. Their loyalty card will then be automatically linked.

    The process of linking the card will take one day to complete.

    All points earned on purchases made the same day the card is purchased will be counted, regardless of whether the purchases are made before or after the time the card is purchased. This only applies if the card is attached to the customer's online account the same day.

    The customer will be able to access details of their order history, their current offers and their points balance in their online account.

    6.3 Payment for Courir raffles via EQL

    The only bank cards accepted are those issued by institutions in France, Germany, Luxembourg and Portugal.

    3DS authentication is required to validate and confirm the Client's entry in the raffle. Subject to acceptation of payment authorisation and upon confirmation of the participant's selection as one of the winner of the raffle, the order is processed like an order placed at www.courir.com. Courir is therefore solely responsible for processing the order from preparation to delivery under the terms in section 5.4 Orders.

    Payment will be processed when order is shipped and after payment was authorized based on the bank details provided on entry. The invoice is then emailed to the Client.

    Products sold at raffles via EQL are exempt from discounts for loyalty, new customers and birthdays. Customer must use the same email address as the one provided to create its Courir account in order to benefit from an automatic attachment and generation of points earned.

    See Articles 8 and 9 for information about returns and refunds specific to EQL.

    ARTICLE 7 - DELIVERY TERMS AND TIMES

    Delivery is available to mainland France and Corsica, as well as to Germany, Luxemburg, Portugal, Austria, Italy, Denmark, Estonia, Hungary, Slovenia, Sweden, Finland, Malta.

    We do not deliver to French overseas territories and departments, or to countries not mentioned above.

    Courir reserves the right to temporarily exclude a country from its delivery methods if the merchant deems that opening to this country is detrimental to its activity for a given period and in exceptional circumstances. This is the case during the launch of products with unusually high demand.

    For Partner Programme products, delivery is only possible in France (including Corsica and Monaco).

    7.1 DELIVERY METHODS

    Delivery methods for mainland France:

    • Home delivery: Colissimo, excluding Île-de-France (not applicable to Partner Programme)

    • Home delivery: DPD, in Île-de-France (not applicable to Partner Programme)

    • Home delivery: Chronopost (not applicable to Partner Programme)

    • Mondial Relay collection point (not applicable to Partner Programme)

    • Store (not applicable to Partner Programme)

    For the Partner Programme in mainland France:

    • Home delivery: Chronopost for Île-de-France

    • Home delivery: Colissimo, excluding Île-de-France

    Delivery methods for Corsica:

    • Home delivery: Colissimo

    • Mondial Relay collection point (not applicable to Partner Programme)

    • Store (not applicable to Partner Programme)

    Colissimo, DPD and Chronopost deliveries to the address provided by the User:

    The order is shipped to the address given by the User when placed.

    COURIR cannot be held responsible for any delivery to the wrong address if this error is due to information provided by the User when placing the order. If delivery is impossible due to the User's acts, they will be refunded the total order cost, including delivery charges if applicable.

    Collection point delivery (excluding Partner Programme):

    The User can choose delivery to a parcel collection point when placing their order. When the parcel ships, the User is sent an information email. They will need valid proof of identity to pick up their parcel at the collection point. They will have fourteen (14) calendar days to collect it. After this time, if the parcel is returned to COURIR, the User will be refunded the total order cost, including delivery charges if applicable.

    Store delivery (excluding Partner Programme):

    Delivery to store is free and unconditional.

    The User can choose delivery to a COURIR store when placing their order. When the parcel arrives in store, the User is sent an information email and text message with the order receipt date. When the User visits the store, they must show the delivery receipt confirmation email or text message and valid proof of identity in order to be given their parcel. However, someone may collect a User's parcel on their behalf if that someone shows the delivery receipt confirmation email or text message, their own identity card, and the User's identity card. They will have seven (7) calendar days to collect the parcel. After this time, if the parcel is returned to the warehouse, the User will be refunded the total order cost.

    Colissimo Europe delivery (excluding Partner Programme):

    Standard home delivery with Colissimo Europe.

    Available countries: Germany, Luxemburg, Portugal, Austria, Italy, Denmark, Estonia, Hungary, Slovenia, Sweden, Finland, Malta.

    Excluded areas: Büsingen, Heligoland, Livigno, Vatican city, Campione d'Italia, San Marino, Faroe islands, Greenland, Aland islands.

    We do not deliver to French overseas territories and departments, or to countries not mentioned above.

    Courir reserves the right to temporarily exclude a country from its delivery methods if the merchant deems that opening to this country is detrimental to its activity for a given period in exceptional circumstances.

    Delivery is free from €90.

    For orders placed Monday to Thursday (excluding bank holidays), indicative delivery times vary from three (3) to nine (9) working days (see Europe delivery time table below).

    Partner Programme product delivery:

    Available countries: mainland France (including Corsica and Monaco).

    Standard home delivery with Colissimo or Chronopost in the Paris area.

    The following postcodes apply:

    - Chronopost - Paris area: 75000-75999, 77000-78999, 91000-95999

    - Colissimo: postcodes outside the Paris area

    Deliveries are arranged by the Partner. Orders ship within two (2) working days (excluding Saturday, Sunday, German bank holidays and peak periods). Depending on the provider chosen, the target delivery time is one (1) or two (2) days for Chronopost and three (3) to five (5) days for Colissimo.

    7.2 DELIVERY TIMES

    The Customer is told about estimated delivery time from the start of the order process and before they finalise their order.

    Delivery times are calculated in working days (subject to our fraud prevention system approving the order). The order delivery time is calculated according to the time needed to prepare and ship the parcel, plus courier delivery time (La Poste So Colissimo, DPD and Chronopost/Mondial Relay collection point/FedEx store delivery). For orders placed at the weekend, the day before a bank holiday, or on a bank holiday, the delivery time increases by one (1) day. During warehouse stocktaking operations, the stated delivery time may increase by one (1) to three (3) days.

    The delivery time depends on the delivery option chosen when placing the order.

    DELIVERY TIMES

    Products sold and shipped by Courir

    Orders placed from Monday to Friday

    Orders placed at the weekend and the day before bank holidays

    Before 11 AM

    After 11 AM

     

    Home delivery
    (Colissimo, DPD and Chronopost)

    +3 days

    +3/4 days

    +3/4 days

    COURIR FR store collection
    (Geodis)

    +2 days

    +3 days

    +3 days

    COURIR store collection in Luxembourg
    (Tailormade)

    +2 days

    +3 days

    +3 days

    Collection point
    (Mondial Relay)

    +4 days

    +4/5 days

    +4/5 days



    INTERNATIONAL HOME DELIVERY TIMES
    (Colissimo Europe)

    Products sold and shipped by Courir,
    in the following countries:

    Orders placed from Monday to Friday

    Orders placed on weekends and on day prior to a holiday

    Before 11AM

    After 11AM

     

    Germany, Luxemburg, Portugal, Austria, Italy

    +3 days

    +4 days

    +5/6 days

    Denmark, Finland, Malta, Sweden

    +4 days

    +5 days

    +6/7 days

    Hungary, Slovenia

    +5 days

    +6 days

    +7/8 days

    Estonia

    +6 days

    +7 days

    +8/9 days



    DELIVERY TIMES

    Products sold and shipped by Adidas et Reebok

    Within the Partner Program

    Home delivery in Paris area
    (Chronopost)

    3/4 days

    Home delivery outside Paris area
    (Colissimo)

    5/6 days

    *Deliveries only operate on working days.

    These times may vary, including during commercial operations, peak periods and any other unforeseeable situation not within the Company's control such as strikes, riots, climate disturbances, etc.

    7.3. DELIVERY CHARGES

    Delivery method

    Delivery charges for France depend on the order total

    < €90

    > €90

    Home delivery
    (Colissimo, DPD and Chronopost)

    4,90€

    Free

    Collection point
    (Mondial Relay)

    2,00€;

    Free

    COURIR FR store collection
    (Geodis)

    Free

    Free

    COURIR FR store collection in Luxembourg
    (Geodis)

    Free

    Free

    International home delivery*
    (Colissimo Europe)

    €5.90 under 90€

    Free from 90€

    * List of countries available: Germany, Luxemburg, Portugal, Austria, Italy, Denmark, Estonia, Finland, Hungary, Malta, Slovenia.

    A l'exclusion des zones suivantes: Büsingen, Heligoland, Livigno, Vatican city, Campione d'Italia, San Marino, Faroe Islands, Greenland and Åland Islands.

    Partner Programme deliveries are free.

    The delivery charges indicated usually apply. They may temporarily vary in exceptional circumstances such as the pandemic or any other unforeseeable situation not within the Company's control.

    7.4 ADDITIONAL DELIVERY INFORMATION

    Customers are emailed when their order is shipped.

    Users are emailed when their parcel is received by Mondial Relay or a store to tell them it can be collected.

    If an ordered item is out of stock, the Customer will receive an email cancelling their order. If they have already paid (online order placed in store), the order total will be refunded by Customer Services via bank transfer.

    The Customer should check their parcel and products on delivery or collection at a collection point or in store.

    The Customer must report any issues in writing on the delivery note or document confirming receipt. This check is deemed complete once the delivery note is signed.

    Requests to edit an order will result in the order being cancelled.

    ARTICLE 8 - RIGHT OF WITHDRAWAL AND RETURNS

    Requests to edit an order will result in the order being cancelled.

  • Time limit
  • The Customer has thirty (30) clear days after their order is shipped or, if more favourable, fourteen (14) clear days after their order is received, to state that they intend to return any items ordered at www.courir.com.

    If the Customer wants to return their order to a store in mainland France and the withdrawal period ends on a Saturday, Sunday, bank holiday or non-working day, the withdrawal period is extended to the next working day.

  • Procedure
  • The Customer must request a product return to exercise their right of withdrawal. For non-Partner Programme products, the Customer should go to "My Account" at www.courir.com in the "My Orders" tab. There they will find all their orders. Within the period mentioned above, they can access a return link in their order summary.

    The User must then follow the process: choose items to return, select a return method, choose a refund method and create a return slip. All items returned (whether via La Poste or a store in mainland France) should have this return slip inserted. For La Poste returns, the Customer should keep proof of postage dated and stamped by La Poste.

    In Guest mode , the Customer can only create a return using the email link. For more information, see Article 5.1.

    For Partner Programme products, returns must be done by the Customer without using the "My Account" area. Direct returns by the Customer can only be done at a post office: COURIR stores cannot accept them.

    The Customer will find a return label in their Partner Programme product parcel and an explanation of how to return items. This label should be applied to the return parcel, which the Customer should then drop off at their local post office. This label will take the returned parcel straight to the relevant Partner warehouse. If you have lost this label, please contact Customer Services.

  • Packaging
  • Only items returned complete, in perfect saleable condition and in their intact original box will be accepted. The original box must be itself boxed up to be returned. Returns not meeting these conditions will be rejected. For textiles, if the plastic packaging has had to be damaged to access an item, the return will be accepted as long as the label has not been removed and the product is still in perfect condition. Duct-taped shoeboxes sent without a protective box will not be accepted and will be returned to Customer.

    Products cannot be returned if they have undergone any external servicing or modifications. The term modification is used for reference purposes and non-exhaustively and includes machine runs, cleaning using third-party products, repairs carried out by a third party, etc.

    The following products cannot be returned in store but must instead be returned via a post office, and must under no circumstances be returned directly to a Courir store: list available here.

    Products that cannot be returned

    In line with the provisions of Article L121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for goods that are made to the Customer's specifications or clearly personalised.

    Moreover, for hygiene reasons and because they cannot be resold, the following products are not subject to the right of withdrawal if their packaging has been unsealed: insoles, socks, care products and other hygiene items.

    If you exercise your right of withdrawal,

    You are responsible for any return costs incurred, except for returns to stores in mainland France.

    The Company does not accept parcels with postage due or sent "cash on delivery".

    In accordance with the French Consumer Code, the Company must refund the returned items to Customer as soon as possible after a returned order is received: at the latest, fourteen (14) days after the Customer return is received by the Company.

    If only part of an order is returned, the Company will not refund the Customer for (outbound) shipping fees.

    More information in Article 9.

    Outside the withdrawal period

    Certain products can be returned if they do not conform to the order or if they have a defect. In this case, the Customer should proceed as described below (Guarantees).

    If the Customer receives an item that does not conform to the one seen at www.courir.com, they should contact Customer Services to complain.

    Returns for Courir raffles by EQL

    Up until the raffle winner is picked, the Client can assert their right to withdraw and cancel their entry at no cost. There is a button to do this on the EQL draw page. After this point, no withdrawal is possible from the ongoing raffle.

    To make a complaint about a dispute, or request a return or a refund, the Client should first contact Courir customer services.

    Refunds for EQL raffle will be done automatically on the bank card provided at entry and on which payment was made (section 9).

    More information in sections 5.4. Orders and 6.3. Payment.

    ARTICLE 9 - REFUNDS

    Returns to the warehouse via La Poste, of product/order placed online

    Return fees incurred by a refund sent via La Poste will not be refunded.

    Within fourteen (14) working days of the product being received at the warehouse, if the return is approved, a refund will be given:

    • If the initial payment was by card, the refund will be to the same card.

    • If the initial payment was made via PayPal, the refund will be to the same PayPal account.

    • If the initial payment was made in store, the refund will be to a gift card valid at COURIR stores.

    Return acceptation terms : unused and unworn products, label still on, in their original packaging intact and inboxed for the return; see Article 8.

    Returns to the warehouse via La Poste, of product/order placed online in-store with help from a sales assistant using the in-store online interface

    Return fees incurred by a refund sent via La Poste will not be refunded.

    Subject to acceptation of the return by our team, the refund will go via our Customer Services team, who will either directly refund on the method of payment used or proceed to refund by bank transfer.

    Return acceptation terms : unused and unworn products, label still on, in their original packaging intact and inboxed for the return; see Article 8.

    This refund will be completed within fourteen (14) days of the date the parcel is received at the warehouse.

    Returns to stores in mainland France (excluding Partner Programme)

    There is no charge to return items to stores in mainland France.

    Customers can return a product to a store in mainland France as long as the product and return slip are provided.

    If a product return is approved by a store in mainland France, the store can refund the Customer at the till by card, gift card or cash.

    Return acceptation terms : unused and unworn products, label still on, in their original packaging intact; see Article 8.

    Refunds for orders items

    The refund will cover the cost of returned items.

    If a product was purchased as part of a promotion, the discounted price will be refunded.

    Where a discount was applied when several items were bought, if not all items are returned, the refund will be proportionate to the number of items returned compared with the initial order total.

    Excluded from refunds : loyalty cards

    Refunds of purchase shipping costs

    As part of the return of an order or items, the refund policy of the purchase delivery costs paid by Customer, will apply as follows, excluding the loyalty card :

    - Order returned in full: the delivery costs paid by Customer at purchase will be refunded in full.

    - Partial return of an order : no refund of the delivery costs paid by Cus-tomer at purchase will be made.

    Partial shipment : if some items of your order could not be shipped (excluding the loyalty card), the refund policy above will only apply based on the items actually shipped.

    Refunds for Partner Programme products

    Refunds may take up to fourteen (14) days from the date the product is received by the Partner warehouse.

    Refunds for Courir raffles by EQL

    Refunds for raffle orders will be done automatically on the card used for payment based on card details shared with Courir at entry. Refund will be done upon receipt of the item purchased at our warehouse and acceptation of the return by our team. Otherwise the return and refund will be refused.

    For any complaint Customer must first contact Courir customer service.

    More information in sections 5.4. Orders, 6.3. Payment and Article 8.

    ARTICLE 10 - TRANSFER OF OWNERSHIP/TRANSFER OF RISK

    Item ownership is transferred to the User when the User pays in full for the item, no matter the product delivery date.

    Item loss and deterioration risks are transferred when items are delivered to and received by the User.

    ARTICLE 11 - GUARANTEES

    Legal guarantee

    The Customer acknowledges that they lose all warranty rights and thus cannot claim any of the warranties listed below once any modifications have been made to the product purchased. The term modification is used for reference purposes and non-exhaustively and includes machine runs, cleaning using third-party products, repairs carried out by a third party, etc.

    CONFORMITY LEGAL GUARANTEE

    Article L217-4 of the French Consumer Code:

    The seller is obliged to provide a product that complies with the contract. They are liable for any conformity issues that exist on delivery. They are also accountable for conformity issues caused by packaging, assembly instructions or installation where this is their responsibility under the contract or has been carried out under their supervision.

    Article L217-5 of the French Consumer Code:

    A product complies with the contract:

    • If it is fit for the use normally expected of such an item and, if necessary:

    • If it matches the description given by the seller and possesses the features the seller has set out to the buyer in the form of a sample or model;

    • If it has the features that a buyer could legitimately expect in view of the public declarations made by the seller, producer or representative, particularly with regard to advertising and labelling;

    • Or if it has characteristics defined by mutual consent among the parties or is fit for any particular purpose sought by the buyer, made known to the seller and accepted by the latter.

    Article L217-12 of the French Consumer Code:

    Any legal action prompted by a conformity issue must be taken within two (2) years of an item being delivered.

    Article L217-7 of the French Consumer Code:

    Conformity issues that begin within twenty-four (24) months of an item being delivered are deemed to have been present on delivery, unless proved otherwise. The seller may challenge this presumption if it is incompatible with the type of item or conformity issue raised.

    HIDDEN DEFECTS LEGAL GUARANTEE

    Article 1641 of the French Civil Code:

    The seller is obliged to guarantee a product against hidden defects that make it unsuitable for the use intended or that so impair this use that the buyer would not have purchased it, or would have paid less for it, if they had known about them.

    Article 1648 paragraph 1 of the French Civil Code:

    Any legal action prompted by latent defects must be taken by the buyer within two (2) years of the defect being discovered.

    Implementation of the garantee

    To claim under the Conformity Legal Guarantee or Hidden Defects Legal Guarantee, Customers should contact Customer Services using the form at https://www.courir.com/fr/contact-us.html. Product management under the guarantees may vary according to the agreements concluded between the Company and the product manufacturers or suppliers.

    ARTICLE 12 - COMPLAINTS/INFORMATION

    For any complaints about a faulty product, the Customer should contact Customer Services within fifteen (15) days of receiving the order or collecting it in store.

    Contact Customer Services:

    • Via the contact form: https://www.courir.com/fr/contact-us.html

    • By email: serviceclients@courir.fr

    • By phone: +33 (0)9 70 25 22 39 (non-premium number, local call rate) - open Monday to Saturday, 9am to 6pm.

    After this period, complaints will not be considered by the Company.

    ARTICLE 13 - PERSONAL DATA PROTECTION

    Our Customer data protection policy can be read via the link at the bottom of our website homepage or by visiting https://www.courir.com/fr/charte-de-protection.html.

    In line with the French Data Protection Act and European law on personal data protection, you have the right to access, correct and object to certain uses of your personal data, and to have it deleted.

    COURIR collects personal data in order to process your orders, manage your Customer account and carry out marketing and statistical work with a view to offering you the most suitable products and services, and to monitoring our service quality.

    You can exercise these rights by writing to dpo@courir.fr, attaching a photocopy of an identity document.

    ARTICLE 14 - INTELLECTUAL PROPERTY

    The entire website and all its elements are subject to intellectual property legislation, including rights applicable to copy, designs, brands, domain names, software, databases, etc. (non-exhaustive list).

    As such, all reproduction, representation and public communication rights are reserved, including for downloadable documents and visual, photographic, audiovisual and other representations.

    Customers only have the right to view the website. Content may only be reproduced in whole or in part as information for personal and private use.

    Any links to the website must be authorised in writing by the Company. The Company cannot be held liable for the content of such links.

    Hyperlinks to the website must be removed on the first occasion the Company ask.

    Publisher: Groupe COURIR 91 avenue Ledru-Rollin Paris (75011) France

    ARTICLE 15 - RESPONSIBILITY

    In accordance with the provisions of Article 1148 of the French Civil Code, the Company cannot be held responsible, and no compensation can be requested, for any delivery delays or adverse consequences caused by force majeure as defined by legal precedent in the French courts.

    The Company cannot be held responsible for any website downtime or delays caused by maintenance, internet outages, technical breakdowns, force majeure, acts by a third party, or any other circumstance.

    The Company strives to ensure that as far as possible the information on the website is accurate and updated. It reserves the right to correct the content at any time without warning.

    As the website contains information from third parties, the Company does not guarantee that the information on the website is accurate, precise or exhaustive. The Company cannot be held liable for any individual errors on the website.

    ARTICLE 16 - CUSTOMER SERVICES

    Customers can contact Customer Services for information or advice. They can use the contact form, email (serviceclients@courir.fr), or call +33 (0)9 70 25 22 39 (non-premium number, local call rate) - open Monday to Saturday, 9am to 6pm.

    N.B. To process requests as efficiently as possible, Customers must give the first name, surname and email used for their order and order number.

    ARTICLE 17 - ENTIRE AGREEMENT

    Should a clause in this contract prove to be null and void due a change in legislation or regulations, or to a legal decision, this will not affect the validity or enforceability of these General Terms and Conditions.

    ARTICLE 18 - OPERATION « #SHARETHESNEAKERSPIRIT »

    Courir wishes to put its Customers in the spotlight by using their content which best reflects the #SneakerSpirit.

    Customers will be contacted by Instagram, commenting on the content selected by Courir. It is understood that the Customer can only agree to the use of the content if they are of legal age and the actual owner of the content in question. Courir cannot be held responsible in the event of an authorisation based on the communication of erroneous information, fault or failure of the Customer in this regard.

    Once the agreement has been obtained, Courir reserves the right to link to the published content or to use just the photograph. The content may be used, indifferently and at the discretion of Courir, on its websites, on its social networks, in its newsletters or in any other communications. It is understood that the publications may be made or associated with commercial and/or advertising communications.

    The Customer understands and accepts that the content for which they have given their authorisation is transferred free of charge and that they may not obtain, directly or indirectly, any remuneration in this respect.

    The terms of use can be found at courir.com/sharethesneakerspirit

    ARTICLE 19 - DURATION

    These terms apply while COURIR services are offered online.

    ARTICLE 20 - TRANSACTION CONSERVATION AND STORAGE

    The computerised records stored on the IT systems of COURIR and its partners in reasonably secure conditions will be deemed proof of communications, orders and payments between parties.

    Purchase orders and invoices are stored in a reliable and durable location, and so constitute a faithful and lasting copy as defined by Article 1348 of the French Civil Code.

    ARTICLE 21 - APPLICABLE LAW - DISPUTES

    The parties agree that these General Terms and Conditions are subject to French law. These terms have been translated into English from the original French. Should a dispute arise, the parties undertake to seek an amicable solution before any legal action. In the event of litigation, the competent courts will be those of France.

    ARTICLE 22 - CONSUMER DISPUTE MEDIATION

    The ruling of 20 August 2015 and decree no.2015-1382 of 30 October 2015 on consumer dispute mediation, acting pursuant to Directive 2013/11/EU of the European Parliament of 21 May 2013 on alternative dispute resolution for consumer disputes, give the consumer the option of using professional mediation to facilitate amicable dispute resolution for any sales at courir.com/fr.

    Therefore, should any dispute not be resolved directly with the Company, Customers may now use the free mediation service set up by MÉDIATION – VIVONS MIEUX ENSEMBLE.

    • Website: www.mediation-vivons-mieux-ensemble.fr

    • Address: MÉDIATION – VIVONS MIEUX ENSEMBLE 465 avenue de la Libération 54000 Nancy France

    Download general terms and conditions from Courir.com