GENERAL TERMS & CONDITIONS OF SALE – COURIR.COM E COMMERCE WEBSITE

Last modified on: 08/02/2024

These General Terms & Conditions of Sale (GTCS) are agreed between:

Firstly, the company Groupe COURIR, a simplified joint-stock company with a registered capital of 65,665,681.63 euros, having its registered office at 91 avenue Ledru-Rollin, PARIS (75011), France, the PARIS T.C.R. unique identification number of which is 843 726 704, hereafter referred to as the "Company".

and, for products concerned by the Partner Programme, the company Adidas France S.A.R.L. having its registered office at 1 Allée des Orcades, Strasbourg (67000), France, the Strasbourg T.C.R. identification numbers of which are: B 085 480 069 - Admin. number: 89 B 180 - VAT registration number, France: FR58085480069, hereafter referred to as the "Partner".

And any other natural person visiting or making a purchase via the www.courir.com website or placing an order through a vendor in a Courir store (excluding Outlets) via the said www.courir.com website, from France, hereafter referred to as the "Surfer" or the "Customer").

ARTICLE 1 – PURPOSE

The purpose of these terms & conditions is to define the conditions and methods governing distance selling between COURIR and the Surfer, including the placing of orders, services and payment, and the delivery or return of ordered goods. They govern all stages necessary to placing and tracking the order between the contracting parties on the www.courir.com website.

The purpose of the www.courir.com website is to market and sell products intended to be used by private individuals for personal purposes who do not resell them. The company Groupe COURIR therefore reserves the right to refuse or cancel the sale of products to other retailers or resellers.

This order may be placed directly by the Surfer on the www.courir.com website or via the vendor in a store on a Customer's behalf using the store's online ordering interface. The Customer may then receive his/her items at the address of his/her choice or at the store, as he/she would when ordering normally via the www.courir.com website.

The placing of an order implies full and entire acceptance by the Surfer of these general terms & conditions of sale. The Surfer confirms that he/she possesses the legal capacity to enter into this Contract, i.e. that he/she has reached legal age and is not under any wardship or guardianship arrangement. The Surfer also states that he/she is not purchasing COURIR products and items within view to reselling them. These General Terms & Conditions of Sale contain all of the reciprocal commitments of the Company and Customer, who expressly accepts them.

Courir reserves the right to adapt or modify these general terms and conditions of sale at any time for legitimate reasons. In the event of modification, the general terms and conditions of sale in force on the www.courir.com website on the date the order is placed by the Surfer shall apply. However, if any condition is overlooked, it will be considered as being governed by the applicable customs and practices used in the remote selling sector for companies having their registered office in France.

For all conditions concerning the MyCourir loyalty programme, please refer to the conditions of the MyCourir card which may also be consulted at the following link: htps://www.courir.com/fr/cgv-cartemycourir.html.

For all conditions concerning in-store sales, please refer to the General Terms & Conditions for In-store Sales

ARTICLE 2 - OUR RANGE

www.courir.com is a website offering for sale sport and leisure items, clothing and personal clothing items, sporting or leisure equipment and accessories.

The items proposed for sale by Courir are those displayed on the www.courir.com website on the date it is visited by the Surfer. All product ranges and delivery terms are valid for metropolitan France. Orders may be delivered to Corsica subject to certain conditions described hereafter.

In accordance with the provisions of the French consumer code, before placing his/her order the Customer may familiarise him/herself with the essential characteristics of the products proposed on the Website which he/she intends to order based on the corresponding product information sheets.

As the products are constantly changing, it is hereby stipulated that manufacturers may modify the technical composition and characteristics of listed products without notice.

The range of products proposed on the Website may be different from that proposed in the COURIR'S physical stores.

ARTICLE 3 – AVAILABILITY

The Customer may select one or several products from among the different categories proposed on the Website. It is hereby stipulated that the Company may modify the selection of products proposed on the Website at any time without prejudice to any orders placed by the Customer. It is impossible to prepare a single order including both products listed in the Partner Programme and products not in the programme.

The product ranges and prices are valid for as long as it is possible to confirm the order. If it is found after the order has been placed that a product is unavailable for any reason – temporarily out of stock (in the case of orders placed simultaneously for example) or the permanent non-availability of the said product – this will not result in the total cancellation of the order but only the cancellation of the product(s) concerned with the available product(s) still being shipped. The Customer will be informed of this by email rapidly.

The Customer will only be debited for an amount equivalent to the price of those products actually shipped, without this affecting any promotions and offers applied when the order was placed (for example, if one of the two T-shirts in the "2 T-shirts for €30" offer is no longer available, the T-shirt actually shipped will be billed at €15.00), nor the calculation of the delivery costs.

The Customer is hereby informed that the order is considered as cancelled for products unavailable at the time of shipment, with the result that the Customer may not avail him/herself of his/her rights concerning the said products should they become available on the Website once again.

ARTICLE 4 – PRICES

The prices displayed on the Website are displayed in euros (VAT-inclusive) by default and apply in metropolitan France and in all countries eligible for delivery from www.courir.com.

The prices practised on the e-commerce website are independent of the prices practised in the Courir stores.

VAT is applied at the rate in force on the date on which the order is placed.

The product prices displayed on the Website exclude carriage costs unless stated otherwise.

The price displayed at the time of a request for an e-reservation on www.courir.com is the price that will be paid for the item reserved in-store by the surfer subject to the confirmation of the request by the selected store.

The Company reserves the right to modify the prices of its products at any time but undertakes to apply the prices in force at the time the order was placed by the Customer subject to the availability of the products on this date.

The products remain the property of the Company until payment in full by the Customer. Nevertheless, the risks will be transferred to the Customer as from the receipt of the order.

• Offers and promotional codes

In the case of promotional offers, the prices shown are valid during the offer period, and on the sites concerned by the offer.

Several promotional offers may apply in the same shopping cart but only a single promotion shall apply to each product. Another promotional offer will only apply to non-discounted products.

If you have a promotional code which is valid on our website www.courir.com, we invite you to enter it in your shopping cart in the box which appears when you click the link "Do you have a reduction code?" Then click "Apply".

• Exclusions: The Partner Programme and raffles by EQL

The products listed in the Partner Programme and products reserved for the EQL by Courir raffles are excluded from the promotional offers proposed on the COURIR website and COURIR or partner coupons and gift cards cannot be used for these products. The Partner Programme's products are subject to specific promotional offers identified as such by a special badge.

ARTICLE 5 – ORDERS

5.1 Conditions:

Any order placed via the Website (whether the order is placed by the Surfer directly or by the vendor in-store using the store's online ordering interface) implies express and unreserved acceptance of these General Terms & Conditions of Sale.

The purpose of the www.courir.com website is to market and sell products intended to be used by private individuals for personal purposes who do not resell them. The company Groupe COURIR therefore reserves the right to refuse or cancel the sale of products to other retailers or resellers.

Courir also reserves the right to temporarily exclude a town or country from purchasing via the courir.com website if the vendor considers that opening sales to this country would adversely affect its activity over a given period, in exceptional cases. This is the case for Germany in particular, which will be excluded from our delivery destinations when launching high-demand products.

The placing of any order on the www.courir.com website or via the vendor in-store using the store's online ordering interface requires the creation of a Customer account or the use of an existing customer account.

When placing his/her first order, the Surfer, whether or not he/she has a MyCourir card, has the possibility to create a customer account or to continue as a Guest.

There are two different ways to create a Customer account:
• either by clicking the button marked "Create an account" on the login page during the ordering process
• or by clicking the button marked "connect using Facebook" on the login page during the ordering process

If the order is validated with a Guest account, the Customer will have the possibility to complete the creation of his/her Customer account:
• On the order confirmation page.
• By email, before the order is shipped. Once the package has been shipped, this link in the email will no longer work.

In both cases, the Customer is then directed to a registration form.

Once the account has been created, the Customer will be able to access his/her Customer Area known as "My Account" situated on the top right of the website. Accessing this Customer area requires Customer to log in using his/her email address or Facebook account used at the time the account was created and the secret, personal password he/she has chosen.

The Company may not be considered liable for any activities carried out in the Customer area by a third party to whom the Customer has supplied his/her login details or who may have had access to the account following negligence on the part of the Customer.

All information concerning the order may be viewed in the "Orders" section of the Customer area.

Placing an order in Guest mode.

Placing and ordering in Guest mode does not require the Surfer to create an account. By choosing this mode, the Customer will be directed to an information form, the completion of which is necessary in order to finalise and forward the order. However, if a Customer account is identified with the same email address then the Surfer will be required to log in with this account.

The Customer may finalise his/her order as a Guest whether or not this is his/her first order. However, a Guest account may not benefit from the advantages offered by the loyalty programme. If the Customer wishes to benefit from the advantages of his/her loyalty card, earn points or take advantage of the loyalty offers reserved for members of the loyalty programme, he/she must obligatorily create a customer account and link his/her loyalty account to it.

A confirmation email will be sent to the Customer after placing his/her order. The Customer will be invited to create his/her customer account to track his/her order.

All information concerning an order placed in Guest mode will be sent by email only. It is therefore very important to keep this information. Without a customer account, the Customer will be unable to consult this information in the customer area on the website including details of the order, order tracking and the possibility to create a return slip if necessary.

This return slip creation link may not be provided a subsequent time by COURIR. Beyond the withdrawal period, the link will no longer work and returning the product(s) will be impossible.

Finalising the order

The Surfer confirms that the information supplied when placing his/her order is complete, accurate and up-to-date. Otherwise the Company reserves the right to purely and simply cancel the order.

The order may be placed for a delivery address which is different from the billing address.

To enable the Surfer to retract his order before permanently confirming it, Courir has put in place validation and acceptance screens. The order will only be finally booked upon final confirmation on the payment screen of the validated order. The order will be considered as validated following this last acceptance click.

After the order is placed, the Company will send the Customer an order confirmation email including a summary of the order in addition to the order number. These emails will be sent to the email address entered at the time the Customer account was created.

Courir reserves the right to refuse or cancel any order from a Surfer with whom an unresolved dispute currently exists concerning a payment for a previous order, an incorrect address or a problem concerning the Surfer's account.

The Company the right to refuse or cancel an order if it considers that the Customer is obtaining the delivery in order to carry out distribution or any other economic activity involving the ordered products or for any other reasons.

Any request to modify an order may result in its complete cancellation.

5.2 Web orders paid for in-store:

Web orders paid for in-store include orders from the Customer placed in-store with the help of a vendor using the store's online ordering interface, via their customer account and paid for directly at the till.

The Customer acknowledges that he/she has read and accepted the GTCS when the order is paid for at the till and confirmed on the store's online ordering interface. The life-cycle of this online order placed in-store is identical to that of other orders placed directly online.

5.3 e-reservation services:

In-store e-reservation is free of charge with no obligation to make a purchase from www.courir.com (with the exception of sales and products included in the Partner Programme).

The e-reservation service proposed on www.courir.com by the Company So Cloz enables the Customer to reserve a product of his/her choice in the store of his/her choice (chosen among the stores offering this service) subject to the availability of the chosen products in the store in question. The Surfer must state the desired size, the store of his/her choice and his/her contact details. Under no circumstances may a Surfer e-reserve more than three (3) products per day. Once the e-reservation request has been submitted, the Surfer will receive an initial email informing him/her that his/her request has been logged. A second email and text message will be sent to him/her within two (2) hours, informing him/her whether his/her request has been accepted.

Should no confirmation email be received from the selected store, the request must be considered as unsuccessful. If the request is confirmed by the store and once the confirmation email and text message have been received, the surfer will be invited to come to the selected store within twenty-four (24) hours to collect his/her item reserved in his/her name and, if applicable, purchase it directly in-store. Once this 24-hour deadline has expired, if the surfer has not come to the store to collect his/her reserved item, or if he/she has cancelled his/her order in the meantime, the previously-reserved item will go on sale in the store.

Instructions for the operation of the service are available to the Client when using the e-reservation service, available on the product information sheet.

The price displayed at the time of a request for an e-reservation on www.courir.com is the price that will be paid for the item reserved in-store by the surfer subject to the confirmation of the request by the selected store.

5.4 Occasional launches of high-demand products

Courir also reserves the right to temporarily exclude a town or country from purchasing via the courir.com website if the vendor considers that opening sales to this country would adversely affect its activity over a given period, in exceptional cases. This is the case for Germany in particular, which will be excluded from our delivery destinations when launching high-demand products.

5.4.1 Web orders: Courir by EQL raffles

Courir reserves the right to propose specific products for sale, selected at discretion, via raffles organised with the EQL platform. To take part in the raffle, the Customer is not redirected off the website but accepts the EQL terms conditions proposed further down.

The start and end dates for registration for the raffles are set and provided by Courir on the social networks.

The raffles organised with the EQL platform remain dependent on the courir.com website, the reseller, and are limited to the countries of delivery available on the courir.com website: France, Germany, Luxembourg and Portugal.

Steps:

1. Creation of an EQL account or connection to the EQL account. The Customer must use the same email address as that used for the Courir account in order to be linked and to earn points.

2. In the case of a new Customer, he/she must choose the payment method and enter his/her payment information. The Customer will receive a verification email when creating the account.

3. Confirmation of the following information:

• Size
• Delivery address
• Payment information and 3D Secure verification

4. Confirmation of entry in the raffle with a single click, confirmed by the sending of an email to the email address entered when creating the account.

Each Customer may only enter each raffle once. Their entry is not transferable to any user other than the one shown on the registration. The draw is limited to one pair per person.
By entering, the Customer agrees to pay the total price payable to Courir (including the delivery and VAT costs) as calculated at the time of registration.
By registering for the raffle, the user agrees in advance to place the order with Courir if he/she is drawn in the raffle. Courir's General Terms & Conditions of Sale for the Web apply.

5. Up until the date of the draw, the Customer may withdraw from the raffle for which he/she has registered and cancel his/her entry at no cost. A button is provided for this purpose on the EQL raffle page.

6. The raffle takes place on the date mentioned at the time of registration. The Customer will be informed of how his/her entry has done by email and, if selected, by text message. The Customer is solely liable for the information supplied when creating the account and for his/her entry with the result that under no circumstances may he/she contest the sending of the results to the wrong email address or telephone number and demand the product from Courir and/or EQL.

Two outcomes are possible:

• The Customer is drawn in the raffle: Once the payment authorisation is accepted and subject to the participant winning the draw, Courir then handles the processing of the order, preparation and delivery, through to any possible return/reimbursement. The payment is processed at the time the order is shipped, using the bank account information supplied when creating the EQL account. Further information in paragraphs 6.3, 8 and 9.

• The Customer is not drawn and will need to try again in the next raffle.

EQL reserves the right to close access to the raffle form at a time earlier than the scheduled time or to restrict access to the form for certain users if fraudulent behaviour or issues in the participation process are suspected.

Further information about EQL's General Terms and Conditions of Use is available here: https://www.eql.xyz/fr-FR/terms-and-conditions/

ARTICLE 6 – PAYMENT

6.1 Purchases made on the website directly by the Customer:

Payment may be made online by bankcard, COURIR CCC gift card or a partner card, (Illicado, Kadéos Préférence/Zénith, Kadéos Infini, Kadéos Select. This option does not apply for orders placed from Luxembourg and Portugal), Apple Pay, Google Pay and Paypal.

• Payment online by bankcard

The cards accepted are Visa, Mastercard, Carte Bleue and American Express. In the last stages of the order process, the Surfer is asked to enter his/her bank card number, the expiry date of his/her bank card and the last three digits of the number shown on the back of the card.

Payment online by Apple Pay or Google Pay. The Surfer is asked to log in to his/her Google or Apple account, to choose the pre-saved bankcard he/she wishes to use and to confirm.

The items in the Partner Programme can only be paid for using a bank card.

• Payment online by PayPal

When finalising the order, the Surfer is asked to enter his/her username and password via the PayPal interface and then to log in with a simple click. He/she checks the amount he/she is paying for the order and confirms the payment by clicking the button on the PayPal page. Once the payment has been confirmed on the PayPal page, the Customer will be redirected to the wwww.courir.com order confirmation page.

• Payment by COURIR CCC gift card

The Courir CCC gift card can be topped up at any time with an amount of your choosing between €5 and €250. You will then be issued with a receipt. The gift card is not issued in anyone's name. You can give it to whoever you wish.

By simply entering its number, the Courir CCC gift card allows you to use the sum you have been gifted to pay for the products of your choice in one or several transactions up to the level of its value, and possibly add to your purchase with another means of payment accepted by Courir.

Using the Courir E-Gift card:

The Courir E-Gift card is accepted on the www.courir.com website and by our stores throughout France.
The Courir E-Gift card is considered as a means of payment. It is not issued in a particular person's name and can be used with other Courir gift cards or any other means of payment accepted by our stores in France and available on the www.courir.com website.
The amount on the Courir E-Gift card can be anywhere from €5 to €500 (no decimals). The Courir E-Gift card can be used for one or several transactions.
The balance on the Courir E-Gift card may be consulted on the website or at the till, in-store.
The Courir E-Gift card is valid for one year as from the activation date.
The Courir E-Gift card is not refundable or exchangeable.
All items on sale on the www.courir.com website and in the Courir stores in France can be purchased using a Courir E-Gift card except another Courir E-Gift card.

Loss or theft of a Courir E-Gift card:

It is possible to submit a request to the approved distributor to contest/deactivate a lost or stolen card on condition that the card is still valid.
The sums already used before contestation will not be reimbursed.

Contact and complaints:

- Transactions recorded by the IT systems of the stores and of the e-commerce website constitute proof of the transactions actually made using the Courir E-Gift card.
- All complaints concerning Gift Cards will be managed directly by the approved distributor concerned.

Fraud

The company Groupe COURIR France reserves the right to refuse a Courir E-Gift card, to cancel or suspend any order paid for using a Courir E-Gift card for verification purposes if fraud is suspected, if the card has been issued in error or for any violation of the General Terms of Use consultable on our website via: https://www.courir.com/fr/conditions-generales-de-vente.html • Payment online using partner gift cards (does not apply for orders placed from Luxembourg and Portugal)

When completing the order process, the Surfer is invited to use the partner gift card (Illicado, etc.). The Customer must comply with the terms of use applicable to each of these cards in order to shop on the www.courir.com e-commerce website.

• Payment in-store : Only orders placed in-store using the Socloz vendor's interface can be paid for immediately at the till.

• Promotional code : If the Customer would like to use a promotional code for which he/she eligible, this code must be entered in the box provided for this purpose on the shopping cart page.

For each commercial transaction, the Customer must refer to the applicable legal information.

• The use of MyCourir points and offers : Customers who are members of the loyalty programme may earn points when purchasing certain items shown on the Company's website and products which are part of the Partner Programme.

Please view the conditions on the dedicated webpage at the bottom of the website's home page or directly via the link https://www.courir.com/fr/cgv-cartemycourir.html. Points are earned on the total value of the order after the deduction of any possible reductions and excluding carriage costs.
To benefit from his/her offers, the Customer must link his/her MyCourir card number shown on the back of the card to his/her customer account, available in the "MyCourir" tab. Linking the card takes effect as from D+1. The Customer can then view all of his/her offers underway and his/her points balance. To use his/her offers, it is necessary to obtain the codes to be added to the shopping cart available from the Mycourir tab in the customer account.

• The following are not eligible to use MyCourir points and offers

- Guest mode : An order completed in Guest mode does not allow the Customer to earn or use loyalty points, or to benefit from offers reserved for members of the loyalty programme and holders of a customer account. For further information, please refer to the Guest mode paragraph in article 5.1.

- The Partner Programme : Products included in the Partner Programme shipped by Adidas are not eligible for loyalty-related benefits.

- EQL by Courir raffles : Products in Raffles are excluded from loyalty benefits. To automatically earn points on his/her Courir account, the Customer must have used the same email address for the EQL account.

• Secure payments

Payments made on the Website are fully secured.

Thanks to the technical characteristics of the encryption software used on the Website, the bank details (bank card number and expiry date) supplied by the Customer cannot be intercepted by third parties. By supplying his/her bank details, the Customer unconditionally accepts in advance that the Company may process the secure transaction. The Customer therefore authorises his bank in advance to debit his account on sight of the statements issued by the Company, even in the absence of invoices signed by the cardholder. The authorisation to debit the Customer's account is always given for the total amount for the purchased product as billed by the Company.

The Surfer's card number is not automatically saved for a future purchase.

• Anti-fraud checks

The Company checks all orders which have been confirmed on the Website. As such, checks may performed for any bank card issued outside metropolitan France.

Furthermore, the Company may request that the Customer supply any documents or items necessary to unlock his/her account.

Information related to his/her order is subject to automatic data processing. The purpose of this automated data processing is to set an analysis level for a transaction and to combat bankcard fraud. Failure to supply data related to an order may prevent the processing and analysis of the transaction. If payment is not made due to the fraudulent use of a bankcard the contact details related to the order associated with this non-payment will be recorded in a payment incidents database used by the Company. An irregular declaration or anomaly may also be the subject of specific processing. The company Groupe Courir reserves the right to report any incidents of fraud to the relevant authorities.

6.2 In the case of an order placed by the vendor, in-store, on behalf of a Customer physically present in the store:

The Customer makes his/her payment either by bankcard, COURIR CCC gift card, or by a partner gift card (Illicado, etc. This option does not apply to orders placed from Luxembourg and Portugal), by Google Pay or Apple Pay, or in cash, via the store's till. He/she will subsequently receive an order confirmation email.

The use of MyCourir points and offers :
- Customers who are members of the loyalty programme may earn points based on their purchases. Please view the conditions on the MyCourir page at the bottom of the website's home page. Points are earned on the total value of the order after the deduction of any possible reductions and excluding carriage costs.

For orders placed via the vendor in-store using the store's online ordering interface, the MyCourir loyalty card must either:
- Have been purchased beforehand, at the till or via an online order, and linked to the customer's online account used to place the order.
- Be purchased at the time the purchase is made via an online order in-store.

Linking the MyCourir loyalty card to the online Customer account

- If an online customer account already exists: it is necessary to call customer service to link the loyalty card to the customer account.

- If no online customer account exists: the Customer must activate his/her e-commerce account via the welcome email he/she receives after signing up in-store. His/her loyalty card is automatically linked.

Linking takes effect as from D+1.

The points for purchases made the same day as the card is purchased will be calculated but not in date order. If and only if the card is linked same day.

The Customer will find a historical record of his/her purchases in his/her customer account, in addition to his/her current offers and his/her points balance.

6.3 Payment for Courir by EQL raffles:

The only bank cards accepted are those issued by establishments in the following countries: France, Germany, Luxembourg or Portugal.

3DS authentication is required when confirming the Customer's entry in the raffle. Subject to acceptance of the payment authorisation and to the participant being drawn, the order will be processed as an order placed on the www.courir.com website with the result that Courir is solely liable for the processing of the order from preparation to delivery in accordance with the conditions stipulated in the paragraphs on Orders (5.4).

The account will be debited at the time the order is shipped, i.e. approximately three days after the end of the raffle using the bank details supplied at the time of registration. The invoice is then sent to the Customer by email.

Products sold during the raffles via EQL do not qualify for the loyalty, welcome and birthday shopping cart discounts. The Customer must use the same email address as that used for the Courir account in order to be linked and to earn points.

Please see the information concerning returns and refunds specific to EQL in articles 8 and 9.

ARTICLE 7 - DELIVERY CONDITIONS & LEAD TIMES

Deliveries can be made to metropolitan France and Corsica, in addition to the following countries: Germany, Luxembourg, Portugal, Austria, Italy, Denmark, Estonia, Hungary, Slovenia, Sweden, Finland and Malta.

We do not deliver to the French overseas departments and territories and to countries which are not listed above.

For products proposed as part of the Partner Programme, deliveries can only be made in France (including Corsica and Monaco).

Courir also reserves the right to temporarily exclude a town or country from purchasing via the courir.com website if the vendor considers that opening sales to this country would adversely affect its activity over a given period, or in exceptional cases. This is particularly the case when launching high-demand products.

7.1 Delivry methods

Delivery methods in metropolitan France:

• Home delivery – Colissimo, excluding the Ile de France region (not applicable to the Partner Programme)

• Home delivery – DPD, in the Ile de France region (not applicable to the Partner Programme)

• Home delivery – Chronopost, throughout the whole of France (not applicable to the Partner Programme)

• To a Mondial Relay pickup point (not applicable to the Partner Programme and to products shipped directly from our stores)

• In store (not applicable to the Partner Programme and to products shipped directly from our stores)

In metropolitan France as part of the Partner Programme:

• Home delivery - Chronopost in the Ile de France region.

• Home delivery – Colissimo outside the Ile de France region.

Delivery methods in Corsica:

• Home delivery – Colissimo

• To a Mondial Relay pickup point (not applicable to the Partner Programme and to products shipped directly from our stores)

• In store (not applicable to the Partner Programme and to products shipped directly from our stores)

Delivery by Colissimo, DPD and Chronopost to the address requested by the Surfer:

The order is shipped to the address entered by the Surfer when the order.

Courir may not be considered liable for the delivery of a package to the wrong address if this error results from information supplied by the Surfer when placing his/her order. Similarly, if it proves impossible to convey the parcel to the Surfer for reasons for which he/she is responsible, the Surfer will reimbursed for the cost of his/her order and the carriage costs where applicable.

Delivery to a pickup point (excluding the Partner Programme and products shipped directly from our stores):

The Surfer has the possibility to choose delivery to a parcel pickup point when placing his/her order. An email will be sent to the Surfer to inform him/her when the parcel is shipped. The Surfer must bring along some currently valid ID to be able to collect his/her parcel from the pickup point. He/she has 14 calendar days to collect his/her parcel. Beyond this deadline, if the parcel is returned to Courir, the Surfer will receive a refund for the cost of his/her order and any carriage costs where applicable.

Delivery to a pickup point cannot be selected by the Surfer when the product is a product included in the Partner Programme or when the product is unavailable in our warehouse and is therefore delivered directly by one of our stores.

Delivery to a store (excluding the Partner Programme and products shipped directly from our stores):

In-store delivery is free.

The Surfer can choose in-store delivery to a Courir store when placing his/her order. When the parcel arrives in the store, the Surfer will be informed by email and text message, confirming the date on which the order is received. The Surfer must bring along an email or text message confirming that the parcel has been received by the store and some currently valid ID to be able to collect his/her parcel from the store. However, a friend or relative of the Surfer may collect the parcel upon presentation of an email or text message confirming that the parcel has been received by the store, and his/her currently valid ID. He/she has seven (7) calendar days to collect his/her parcel. Beyond this deadline, if the parcel is returned to the warehouse, the Surfer will receive a refund for the cost of his/her order.

Delivery in-store cannot be selected by the Surfer when the product is a product included in the Partner Programme or when the product is unavailable in our warehouse and is therefore delivered directly by one of our stores.

Delivery by Colissimo Europe (excluding the Partner Programme):

Home delivery in standard mode with Colissimo Europe.

The countries served are: Germany, Luxembourg, Portugal, Austria, Italy, Denmark, Estonia, Hungary, Slovenia, Sweden, Finland and Malta.

Areas excluded: Büsingen, Heligoland, Livigno, Vatican, Campione, Saint Marin, the Faroe Islands, Greenland and the Aland Islands.

Courir also reserves the right to temporarily exclude a town or country from purchasing via the courir.com website if the vendor considers that opening sales to this country would adversely affect its activity over a given period, in exceptional cases.

Delivery is carried out with Colissimo Europe at a price of €5.90. Delivery is free above €90.

For all orders placed from Monday to Thursday (excluding public holidays) the delivery lead times provided for information purposes vary between three (3) and nine (9) working days (please see the table of delivery lead times for Europe below). We do not deliver to the French overseas departments and territories or to countries not listed above.

Delivery of products included in the Partner Programme:

The countries served are: Metropolitan France (including Corsica and Monaco).

Home delivery in standard mode with Colissimo Europe or Chronopost in the Paris region.

Delivery is made to the following postcodes:

- Chronopost - Paris region: 75000-75999, 77000-78999, 91000-95999

- Colissimo: postcodes outside the Paris region.

Deliveries are directly organised by the Partner. The order is shipped within two working days (excluding Saturdays, Sundays, German bank holidays and peak periods). According to the chosen partner, the theoretical delivery lead time which applies is 1 to 2 days for Chronopost and 3 to 5 days for Colissimo.

7.2 Delivery lead times

The Customer is informed from the start of the ordering process, and before the order is confirmed, of the estimated delivery lead time for his/her order.

The delivery lead times are calculated in working days (on condition that the order is approved by our anti-fraud system. The delivery lead time for the order is calculated taking account of the time required for the preparation and shipment of the order to which must be added the transport time required by the carrier (La Poste So Colissimo, DPD and Chronopost / Mondial Relay pickup point / delivery in-store by Geodis / Tailormade). In the case of an order placed during the weekend, the day before a public holiday and on a public holiday, the stated lead time is extended by one day. During stocktaking periods the stated lead time may be extended by 1 to 3 days.

The delivery lead time is dependent on the delivery method chosen at the time the order is placed.

DELIVERY TIMES

Products sold and shipped by Courir

Orders placed from Monday to Friday

Orders placed at the weekend and the day before bank holidays

Before 11 AM

After 11 AM

 

Home delivery
(Colissimo, DPD and Chronopost)

+3 days

+3/4 days

+3/4 days

COURIR FR store collection
(Geodis)

+2 days

+3 days

+3 days

COURIR store collection in Luxembourg
(Tailormade)

+2 days

+3 days

+3 days

Collection point
(Mondial Relay)

+4 days

+4/5 days

+4/5 days



INTERNATIONAL HOME DELIVERY TIMES
(Colissimo Europe)

Products sold and shipped by Courir,
in the following countries:

Orders placed from Monday to Friday

Orders placed on weekends and on day prior to a holiday

Before 11AM

After 11AM

 

Germany, Luxemburg, Portugal, Austria, Italy

+3 days

+4 days

+5/6 days

Denmark, Finland, Malta, Sweden

+4 days

+5 days

+6/7 days

Hungary, Slovenia

+5 days

+6 days

+7/8 days

Estonia

+6 days

+7 days

+8/9 days



DELIVERY TIMES

Products sold and shipped by Adidas et Reebok

Within the Partner Program

Home delivery in Paris area
(Chronopost)

3/4 days

Home delivery outside Paris area
(Colissimo)

5/6 days



* Deliveries are only made on working days.

These lead times may vary, particularly during commercial operations and busy periods or in any other unforeseeable situations outside the Company's control such as strikes, riots, or weather-related disruption, etc.

7.3. Delivery costs

Delivery method

Delivery charges for France depend on the order total

< €90

> €90

Home delivery
(Colissimo, DPD and Chronopost)

4,90€

Free

Collection point
(Mondial Relay)

3,90€

Free

COURIR FR store collection
(Geodis)

Free

Free

COURIR FR store collection in Luxembourg
(Geodis)

Free

Free

International home delivery*
(Colissimo Europe)

€5.90 under 90€

Free from 90€



The delivery costs in the Partner Programme are free.

* The countries served are: Germany, Luxembourg, Portugal, Austria, Italy, Denmark, Estonia, Hungary, Slovenia, Sweden, Finland and Malta.

To the exclusion of the following areas: Büsingen, Heligoland, Livigno, Vatican, Campione, Saint Marin, the Faroe Islands, Greenland and the Aland Islands.

The delivery costs displayed are the costs usually applied. They may vary temporarily in the event of exceptional measures, and particularly in the case of a health -related crisis or any other unforeseeable situation outside the Company's control.

7.4 Additional delivery information

The Customer is informed by email when his/her order is shipped.

Whenever a parcel is received by Mondial Relais or in-store, the Surfer will receive an email inviting him/her to come and collect his/her parcel.

In the event of any exceptional stock outages, the Customer will be informed of the cancellation of his/her order by email and if the Customer has already paid (online order placed in-store), he/she will receive a refund for his/her entire order from the customer service department by bank transfer.

The Customer must check the visible condition of the parcel and of the products at the time his/her order is delivered or is collected from a pickup point or in-store.

The Customer must record any noted anomalies in written form on the delivery slip or the document confirming the collection of the order. This verification is considered as having been performed once the delivery slip is signed.

Any request to modify an order will result in its complete cancellation.

ARTICLE 8 – RIGHT OF WITHDRAWAL AND RETURNS

Deadlines

The Customer has a period of thirty (30) clear days as from the date the order is shipped or, if this deadline is more favourable to him/her of fourteen (14) clear days as from the reception of his/her order to announce his/her intention to return any product ordered on www.courir.com.

If the Customer wishes to return his/her order to a store in metropolitan France and if the withdrawal period expires on a Saturday, Sunday, a public holiday or a day not worked, the said deadline is extended until the next working day.

Procedure

Notification that the Customer wishes to exercise his/her right to withdraw is made by submitting a return request after receiving the Products. For products outside the Partner Programme only, the customer must visit his/her "My Account" area on the www.courir.com website on the "My orders" tab. There, he/she will find all of his/her orders. Within the above-mentioned deadline he/she will be able to access a link entitled "Organise a Return" from his/her order summary.

When using Guest mode, creating a return slip is only possible via the link received by email. For further information, please refer to article 5.1.

The Surfer must then follow the different steps: selecting the items returned, selecting the return method, selecting the reimbursement method, printing the return slip. Any item returned (either by post or in-store in metropolitan France) must be accompanied by this return slip. Concerning returns by post, the Customer must retain the proof of postage, dated and stamped by the postal service.

The following products do not qualify for in-store returns and can only be returned via the post office and never directly via a COURIR store: view the list here.

Packing and packaging

Only products returned complete, in perfect condition, in their original intact packaging and in a fit state to be marketed will be accepted. The products and their packaging must imperatively be boxed in order to return them. No returns may be accepted if these collective conditions are not met.

In the case of textile products, if the plastic wallet cannot be opened without being damaged, the return will be accepted on condition that the label has not been removed from the product and that the product is in perfect condition.

Products cannot be returned if they have undergone any outside work or modifications. For information purposes the term "modification" refers non-exhaustively to machine work, cleaning using third-party products, or repairs performed by a third party, etc.

For products in the Partner Programme

Returns must be made directly by the Customer without passing via the My Account area. Returns by the Customer are only possible via the post office and never directly via a COURIR store.

A Return label will be made available to the Customer in the parcel for the Partner Programme product accompanied by the return instructions. The label must be attached to the return parcel, which should be taken by the Customer to the nearest post office. This label will make it possible to return the parcel directly to the warehouse of the Partner concerned by the returned product. If the label is lost, please contact the Customer Service Department.

Products excluded from the right of withdrawal:

In accordance with the provisions of article L121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for goods manufactured according to the Customer's specifications or heavily customised.

Furthermore, for hygiene reasons and because they cannot be re-sold, the following products are not eligible for the right of withdrawal when their packaging has been unsealed: shoe soles, socks, cleaning and care products or other hygiene products.

If the right of withdrawal is exercised, the return carriage costs for the product(s) are assumed by the Customer except for returns to stores in metropolitan France.

The Company will not accept parcels sent on a carriage forward or cash on delivery basis.

In accordance with consumer code, the Company is required to reimburse the Customer for returned items as soon as possible after receiving the returned order and at the latest within the fourteen days following the date on which the products returned by the Customer are received by the Company.

In the case of a partial return of an order, the Company will not reimburse the Customer for the outbound carriage costs.

Further information in Article 9.

Outside the scope of the right of withdrawal, the product may be returned in the event that the order is non-compliant or defective. In this case, the Customer is requested to proceed as described above (in the article on Guarantees).

If a product is received which does not match that viewed on the www.courir.com website, the Customer is requested to contact the customer service department who will handle his/her complaint.

Any request to modify an order will result in its complete cancellation.

Returns concerning Courir by EQL raffles.

Up until the raffle date, the Customer can exercise his/her right of withdrawal from the raffle in which he/she is registered and cancel his/her entry at no cost. A button is provided for this purpose on the EQL raffle page. Beyond this deadline, it is no longer possible to withdraw from the raffle.

To submit a complaint concerning a dispute, to organise a return and to request a refund for his/her item, the Customer must firstly contact the Courir customer service department.

The reimbursement for these raffle type orders will be automatically made using the payment method used to pay for the item concerned (paragraph 9).

Further information is available in paragraphs 5.4 Orders and 6.3 Payment.

Returning purchases made on the Courir website

All purchases made via the Courir website may be returned in accordance with article L221-18 of the French Consumer Code.

Returning purchases in-store

Courir reserves the right to refuse a return in-store in the event of abuse or defective products.

ARTICLE 9 – REFUNDS

Returning an online order to the warehouse by the Customer, via the post office

The return postal costs are borne by the Customer and are not refunded.

In the 14 working days following the reception of the product in the warehouse, if the return is accepted, the reimbursement of the product is initiated:

• If payment was made using a bankcard, Google Pay or Apple Pay, then the refund will be issued using the same bankcard number.

• If the payment was made using a Courir CCC gift card, the Customer may receive the refund on this card.

• If payment was made using a partner gift card (Illicado, etc. This option does not apply to orders placed from Luxembourg and from Portugal) the Customer may receive the refund on the Courir CCC gift card or on the partner card via the corresponding customer service department.

• If payment was made by PayPal, the refund will be made to the same PayPal account.

Acceptance conditions for the return: products unused/unworn, label present, in the original intact packaging and boxed for the return; please see article 8.

Return to the warehouse by the customer via the postal service of an online order, placed in-store via the vendor using the store's online ordering interface.

The return carriage costs are assumed by the Customer and are not refunded.

Subject to the acceptance of the return by our teams, the refund for the items returned will be made by our Customer Services Department directly by bank transfer.

Acceptance conditions for the return: products unused/unworn, label present, in the original intact packaging and boxed for the return; please see article 8.

This refund will be issued within a maximum of 14 days from the date the parcel is received in the warehouse.

In-store returns in metropolitan France (excluding the Partner Programme)

The return costs are free for all in-store returns in metropolitan France.

The Customer may return the product in-store in metropolitan France accompanied by the product and his/her return slip.

If the returned product is accepted by the store in metropolitan France, the latter may issue the Customer with a refund directly at the till, or by bankcard, or gift card or in cash.

Acceptance conditions for the return: products unused/unworn, label present, in the original intact packaging; please see article 8.

Refunds for items

The refund will include the price of the returned items.

If the product was covered by a promotion, it will be the price paid which will be refunded.

In the case of a reduction linked to the purchasing of several items, if only one item is returned, then the refund will be issued on a pro rata basis according to the number of items returned in relation to the initial order amount.

Products excluded from refunds: loyalty card.

The reimbursement of the initial carriage costs

In the case of a return, the refund policy for the carriage costs paid by the Customer when making his/her purchase will be applied as follows (excluding the loyalty card):

- Complete return of all items comprising the order: reimbursement of all delivery costs paid.

- Partial return of the items comprising the order: no reimbursement of the delivery costs paid will be issued.

Partial shipment of the items ordered (excluding the loyalty card) the policy will only apply to the items shipped.

Refunds for products from the Partner Programme

The issuing of the refund to the Customer may take up to 14 days following the receipt of the product at the Partner's warehouse.

Refunds for products from the Courir by EQL raffles.

The reimbursement for these raffle type orders will be automatically made using the payment method used to pay for the item concerned. This is dependent on the item concerned being received by our warehouse or in-store and the acceptance of the return by our teams. The customer service department must be contacted beforehand about any dispute concerning the receipt of the product, failing which the return and the refund may be refused.

Further information is available in paragraphs 5.4 Orders, 6.3 Payment and article 8.

ARTICLE 10 - TRANSFER OF OWNERSHIP/TRANSFER OF RISKS

The transfer of ownership of the items to the Surfer only occurs on the day the latter has paid the asking price in full, regardless of the delivery date of the said items.

The transfer of the risks concerning the loss or deterioration of the items occurs at the time of delivery and when the Surfer receives the items.

ARTICLE 11 – GUARANTEES

Legal Guarantee

The Customer acknowledges that he/she loses any right to a guarantee and therefore may invoke none of the guarantees listed below when the purchased product has undergone modification. For information purposes the term "modification" refers non-exhaustively to machine work, cleaning using third-party products, or repairs performed by a third party, etc.

LEGAL GUARANTEE OF COMPLIANCE

Article L 217-4 of the Consumer Code:

The seller is required to deliver a product which is compliant with the contract and is held liable for any lack of conformity existing at the time of delivery. He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility for this or had it carried out under his responsibility.

Article L217-5 of the Consumer Code:

The item is considered compliant with the contract:

• If it is suitable for the purpose usually associated with such a product and, if applicable:

• If it matches the description provided by the vendor and possess the qualities that the latter has presented to the purchaser in the form of a sample or model;

• If it possess the qualities that a purchaser may legitimately expect in view of the public declarations made by the vendor, by the producer or by its representative, including in the advertising or on the labelling;

• Or has the features defined by mutual agreement between the parties or is suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.

Article L 217-12 of the Consumer Code:

Action resulting from a lack of conformity lapses two (2) years after delivery of the product.

Article L 217-7 of the Consumer Code:

Conformity issues which appear within a period of twenty-four (24) months as from the delivery of the item are presumed to exist at the time of delivery unless proof to the contrary is provided. The vendor may contest this presumption if it is not compatible with the nature of the item or the conformity issue.

LEGAL GUARANTEE AGAINST HIDDEN DEFECTS

Article 1641 of the Civil Code:

The seller is bound to a warranty against hidden defects in the thing sold that render it unfit for its intended use, or that so impair its use that the buyer would not have bought it, or would only have given a lesser price for it if he had known of the defects.

Article 1648 paragraph 1 of the Civil Code:

An action resulting from redhibitory defects must be brought by the buyer within two (2) years from the discovery of the defect.

Implementation of the guarantee

To benefit from the legal guarantee of compliance or the guarantee against hidden defects, the Customer must contact the customer service department using the contact form at: https://www.courir.com/fr/contact-us.html. When these guarantees are invoked, the conditions for processing or covering the cost of the product may vary according to the agreements concluded between the Company and Product Suppliers or Manufacturers.

ARTICLE 12 - COMPLAINTS/INFORMATION

For complaints concerning defective goods received, the Customer must contact the Customer Service Department within the fifteen (15) days following the receipt of the order or its collection from a store.

The Customer Service Department may be contacted:

• Using the contact form: https://www.courir.com/fr/contact-us.html

• By email: serviceclients@courir.fr

• By telephone, on: 09 70 25 22 39 (non-premium rate number, price of a local call) - open Monday to Saturday from 9 AM to 6 PM.

Beyond this deadline, complaints cannot be considered by the Company.

ARTICLE 13 - THE PROTECTION OF PERSONAL DATA

Please familiarise yourself with our personal customer data protection charter at the bottom of the website homepage or available via following link htps://www.courir.com/fr/cgv-cartemycourir.html.

In accordance with the Loi Informatique et Libertés (French data protection act) and the European personal data protection regulation, you have the right to access, rectify, oppose and delete the personal data concerning you.

COURIR collects personal data to process your order, to manage your customer account, and for marketing and statistical studies with the aim of supplying you with the products best suited to your needs and to monitor the quality of our services.

You may exercise these rights by submitting a request, accompanied by a photocopy of an identity document to the following address: dpo@courir.fr

ARTICLE 14 - INTELLECTUAL PROPERTY RIGHTS

The entire Website and each of its components are covered by intellectual property legislation, and in particular copyright and rights concerning designs, drawings and models, trademarks, domain names, software or databases, etc., (non-exhaustive list).

Accordingly, all reproduction, performance, representation and public communication rights are reserved, including for downloadable documents and visual, photographic and audiovisual material or other content.

The only right granted to Customers is the right to view the Website. The reproduction of all or part of the content is only authorised for information purposes, for personal and private use.

Any link to the Website must be authorised to advance in writing by the Company. The Company declines all liability concerning the content of these links.

In all cases, links to the Website must be withdrawn immediately upon request from the Company.

Publisher: Groupe COURIR, 91 avenue Ledru-Rollin à PARIS (75011).

ARTICLE 15 – LIABILITY

In accordance with the provisions of article 1148 of the Civil Code, the Company may not be considered liable and no compensation may be requested from it for late deliveries or any loss-generating consequences arising from cases of force majeure as defined by the case law of the French courts.

The Company may not be considered liable for any interruptions, delays or non-availability affecting the Website due to maintenance work, Internet outages, technical issues, cases of force majeure, action by third parties or any other circumstances.

In as far as possible, the Company will strive to ensure the accuracy and updating of the information published on the Website, reserving the right to correct the content thereof at any time without notice.

As the Website contains information from third parties, the Company therefore issues no guarantee concerning the accuracy, precision or completeness of the information displayed on the Website. The Company may not be considered liable for any one-off errors which the website may contain.

ARTICLE 16 - CUSTOMER SERVICE DEPARTMENT

For any information or advice, the Customer may contact the Customer Service Department using the contact form, or by email at: serviceclients@courir.fr or by calling 09 70 25 22 39 (non-premium rate number, price of a local call) - open from Monday to Saturday from 9 AM to 6 PM.

Please note: to facilitate the processing of his/her request, the Customer should state his/her last name, first name, email address with which the order was placed and the order number concerned.

ARTICLE 17 – ENTIRETY

In the event that one of the clauses of this contract is found to be null and void as a result of a change in legislation, in the regulations or by a decision of the court, this will in no case affect the validity of or compliance with these General Terms and Conditions of Sale.

ARTICLE 18 - THE “#SHARETHESNEAKERSPIRIT” CAMPAIGN*

Courir would like to showcase its Customers using their content which best conveys the #SneakerSpirit.

The Customers will be contacted by Instagram by commenting on the content selected by Courir. It is hereby understood that the Customer may only grant his/her consent concerning the use of the content if he/she is of legal age and the actual owner of the content in question. Courir may not be considered liable for any authorisation based on erroneous information supplied, or for faults or failings by the Customer.

Once consent has been obtained, Courir reserves the right to establish a link to the published content or to only use the photograph. The content may be used, indifferently and at Courir's discretion, on its websites, on its social networks and in its newsletters or in any other communications. It is hereby understood that these publications may be issued and/or associated with commercial and/or advertising content.

It is hereby understood and accepted by the Customer that the content for which he/she has granted his/her consent is assigned free of charge and that he/she may not directly or indirectly obtain any remuneration on these grounds.

The terms and conditions of use can be viewed
at courir.com/sharethesneakerspirit

ARTICLE 19 – TERM

These terms and conditions apply for the time during which the services proposed by the company Courir are published online

ARTICLE 20 - STORAGE AND ARCHIVING OF TRANSACTIONS

The computer logs, stored in the IT systems of the company Courir and its partners under appropriate security

* “#PARTAGEZ L’ESPRIT SNEAKERS”

conditions are considered as proof of the communications, orders and payments made between the parties.

The archiving of purchase orders and invoices is performed using a reliable and durable medium so as to constitute a reliable and durable copy in accordance with article 1348 of the Civil Code.

ARTICLE 21 - APPLICABLE LAW – DISPUTE RESOLUTION

The parties agree that these general terms and conditions of sale are subject to French law. The original language of this contract is French. In the event of a dispute, the parties agree to seek an amicable solution before undertaking any legal action. Only the French courts will be considered as having jurisdiction.

ARTICLE 22 – THE MEDIATION OF CONSUMER DISPUTES

The order of 20 August 2015 and decree number 2015-1382 of 30 October 2015 concerning the mediation of consumer disputes in application of directive 2013/11/EU of the European Parliament of 21 May 2013, concerning the extrajudicial settlement of consumer disputes gives the consumer the possibility to refer the matter for mediation in order to facilitate the amicable settlement of disputes with a professional for sales made via the website courir.com/fr.

Thus, for any dispute which has not been settled directly with the Company, the Customer is informed that he/she may make free use of the mediation service provided by Médiation – Vivons mieux ensemble,

• Website address: www.mediation-vivons-mieux-ensemble.fr

• Mediator's address: MEDIATION – VIVONS MIEUX ENSEMBLE 465 avenue de la Libération 54 000 NANCY (France)

The European dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR

Before referring the matter to the consumer affairs mediator, the consumer must have sought to settle his/her dispute directly with the professional concerned, by means of a written complaint or have submitted a complaint in accordance with the terms of the contract concluded with the professional.

ARTICLE 23 - GENERAL TERMS & CONDITIONS OF USE OF THE COURIR GIFT CARD

Last modified on: 15/02/2023

These General Terms & Conditions of Use of COURIR gift cards are effective between:

Firstly, the company Groupe COURIR, a simplified joint-stock company with a registered capital of 65,665,681.63 euros, having its registered office at 91 avenue Ledru-Rollin, PARIS (75011), France, the unique PARIS T.C.R. identification number of which is 843 726 704, hereafter referred to as the "Company".

And any other natural person visiting or making a purchase via the www.courir.com website or placing an order through a vendor in a Courir store (excluding Outlets) via the said www.courir.com website, from France, hereafter referred to as the "Surfer" or the "Customer").

1. Amount

The Company Groupe COURIR proposes COURIR CCC Gift cards for an amount selected from among those proposed or any amount between €5 and €500 (no decimals).

2. Validity period

The card is valid for one year as from its activation date.

3. Purchasing the COURIR CCC gift card

The purchaser may purchase a COURIR CCC gift card alone or with other products, via the shopping cart.

The COURIR CCC gift card is topped up in a single operation, in euros, to the amount chosen by the person purchasing the card.

Several COURIR CCC gift cards may be added to the same shopping cart for different recipients.

All products can be paid for using the COURIR CCC gift card except another gift card.

Eligibility for free delivery takes into account the total value of the e-card (as with other products).

Loyalty points

The purchaser of the COURIR CCC gift card does not earn loyalty points, the recipient earns them when using the card.

No discounts apply to the purchasing of e-cards.

Mandatory fields:

- First names of the purchaser and the recipient
- The country in which the recipient will use the card:

courir.com: France, Portugal, Luxembourg
courir.nl Netherlands
courir.be: Belgium
courir.es: Spain

Important information concerning the country of use

The selected country of use and the country of the recipient's billing address must be identical. Otherwise an error message will appear on the recipient's payment page.

In the event of an error by the purchaser, the country of use cannot be modified. It will be necessary to ask the customer service department to deactivate the COURIR CCC gift card and to issue a new one topped up with the remaining balance, this time with the correct country of use. The Customer must deactivate the card and re-issue a new COURIR CCC gift card for the correct billing country.

The e-card or the physical COURIR CCC gift card may therefore be used:
- In a store in the country chosen when purchasing the card.
- Online with the billing address in the same country (corresponding to the site below).

courir.com: France, Luxembourg, Portugal
courir.es : Spain
courir.be : Belgium
courir.nl : Netherlands
Optional fields

- Sent to a different email address: the purchaser enters the recipient's email address. Otherwise, the card will be sent to the purchaser's email address by default.
- Scheduled dispatch: the purchaser may select a date and time for the card to be sent. If no date is selected, the card is sent when the order is confirmed. The email may be received later in the event of technical issues.
- Personal message: the message will appear in the email received by the recipient or the purchaser and on the balance consultation page.

4. Acceptance

The Customer acknowledges that he/she has read and accepts the GTCS at the time the payment for the order is confirmed on the website or when the order is paid for in a store.

Any purchases of COURIR CCC gift cards on the website or in-store employs the express and unreserved acceptance of these GTCS.

The COURIR CCC gift card is not issued in a person's name.

The COURIR CCC physical gift card or e-gift card must be stored carefully. No duplicates may be sent to either the purchaser or the recipient. Upon written request submitted to the customer service department, this department may nevertheless supply the information from the COURIR CCC gift card to the purchaser of the gift card.

5. Use

A COURIR CCC physical gift card or e-gift card is valid online and in-store. It can be used for one or several transactions.

Several cards may be used per order.
The COURIR CCC e-gift card may be stored in the Apple wallet.

In the case of an insufficient balance, the payment may be supplemented using another payment method. The sum to be paid will be taken as a priority from the gift card in the case of a partial shipment for example.

Important information concerning the country of use

A country of use based on the recipient's invoicing address is chosen at the time the gift card is purchased.

The COURIR CCC physical gift card or e-gift card can therefore be used:
- In a store in the country chosen when purchasing the card.
- Online with the billing address in the same country (corresponding to the site below).

courir.com: France, Luxembourg, Portugal
courir.nl: Netherlands
courir.es: Spain
courir.be: Belgium

6. Activating the card

The email containing the COURIR CCC gift card sent either to the purchaser or to the recipient provides access to the activation page. The recipient must click on "Receive your gift card".

Once activated, the recipient can print his/her card.

7. How can it be used?

Online: On the courir.com payment page, select COURIR gift card as the payment method. Enter the numbers shown on your e-gift card in the corresponding field then the PIN.

In one of our shops* : Print the card and pay directly at the till.

* excluding the following stores:

PARIS ST MICHEL, CAMBRAI, ARRAS, SAINT OMER, BELFORT, BESANCON CHÂTEAU FARINE, BESANCON CENTRE VILLE, MORTEAU, ALENCON, BAGNOLS SUR CEZE, ORANGE, BLOIS, ALES, CHATEAUROUX, MONTELIMAR, BOURGES, MONTLUCON, FAREBERSVILLER, SARREBOURG, VICHY, ROANNE, HAGUENAU, COLMAR, THONON LES BAINS, AJACCIO, MONACO, BASTIA, NICE ETOILE, EPINAL, LA TESTE DE BUCH, ISTRES, MONTPELLIER POLYGONE, VANNES, LES SABLES D'OLONNE, BEAUVAIS, LANGON, ANGOULINS, BEAULIEU/PUILBOREAU.

8. Viewing the balance on the COURIR CCC gift card

The Customer receiving the card may view the available balance on the dedicated page at the bottom of the website. The Customer must enter his/her COURIR CCC gift card number (e-card or physical card) and the PIN code.

The balance can also be consulted at the till in a shop.

9. Cancellations, Returns and Refunds

Purchasing a gift card

The gift card cannot be returned and no refunds will be issued for it.

In the case of a partial shipment, if products are cancelled by the warehouse, the card will still be sent and debited.

Payments using the gift card

Refunds in the cases of returns to the warehouse, cancellations or disputes will be made to the gift card used for the payment of the items concerned if this is still valid. For a card at the end of its validity period, re-crediting it will extend the card for 12 months. Otherwise a new card will be issued.

For returns to the store, reimbursement may be made by any payment method including the generation of a new gift card. The gift card will not be re-credited.

10. Loss and theft of the card

In the event of loss, the customer service department may supply the information from the card to the purchaser or the recipient upon request, on condition that they provide identification.

Lost or stolen cards may be deactivated or their transactions contested on condition that the Card is still valid. It will be topped up again using a new gift card.

No sums already used before contestation may be refunded.

11. Contact details and complaints

The transactions recorded by the IT systems of the shops and the e-commerce website constitute proof of the transactions actually performed using the COURIR CCC gift card.

In the event of a dispute concerning the balance of the COURIR CCC gift card after its use, for a period of six months as from the contested transaction you may send the receipts from your purchases by post or by registered letter with request for acknowledgement of receipt to the Company COURIR at the following address:
Service Clients Courir - 6 place Robert Schuman - 38000 Grenoble (France).

It is very important that the Recipient retains the (physical or virtual) COURIR CCC gift card during the withdrawal period. For a card at the end of its validity period, a top-up automatically extends the life of the card by 12 months.

If the validity period of the COURIR CCC gift card has expired at the time of reimbursement, this will be made through the issuing of a new card.

12. Fraud

The Company Groupe COURIR France reserves the right to refuse, cancel or suspend for verification purposes any gift card order or any order paid for using a gift card if fraud is suspected, if the card has been issued in error or in the wrong name or for any other violation of these GTCS.

13. Personal data

By proceeding to payment, the Customer accepts and acknowledges that he/she has familiarised him/herself with the Data Protection Charter.

The personal data concerning you is collected by the COURIR group exclusively for the provision of the requested service.

In accordance with the French data protection act and the GDPR, you have a right to access, object to, rectify and delete the personal data concerning you

You may exercise these rights by submitting a request, complete with a photocopy of an identity document, to the following address: dpo@courir.com. For further information, please consult our data protection policy.

14. Language and applicable law

These General Terms & Conditions of Use were initially drafted in French and are governed by French law.