Last updated: 02/11/2021

These General Terms and Conditions are concluded by:

Groupe COURIR, a simplified joint-stock company (SAS) with capital of 65, 665,681.63 euros, a head office at 91 avenue Ledru-Rollin in Paris (75011) France, and Paris Trade and Companies Register identification number 843 726 704 R.C.S. PARIS, hereinafter referred to as "the Company".

And any natural person visiting or purchasing a product at a COURIR store in France, hereinafter referred to as the "User" or "Customer".


These terms aim to set out the methods and conditions of sale at integrated and affiliate COURIR stores.

These General Terms and Conditions constitute all the reciprocal agreements between the Company and Customer, who accepts them expressly.

COURIR reserves the right to adapt or change these General Terms and Conditions at any time for legitimate reasons. If a change is made, the General Terms and Conditions applicable in store on the purchase date will apply. However, if a clause is found to be lacking, it will be deemed to be governed by the usual practice in France.

For the MyCourir loyalty programme, please see the card terms or visit


COURIR stores sell shoes, clothing and accessories for people to wear and use for sport and leisure purposes.

The items sold by COURIR stores are those found at the brick-and-mortar locations. These may differ from those at on the day the User views the website.


COURIR may change its store product selection at any time.

The product range includes all styles and sizes in store when the Customer visits. COURIR does not guarantee the availability of any style or size.


In-store prices are given by default in euros including all taxes, and apply in mainland France.

Prices in COURIR stores are independent from prices on the retail website.

VAT is at the rate applicable when a purchase is made.

The Company reserves the right to amend product prices at any time, but undertakes to apply the price stated when the Customer purchases, subject to product availability on that date.

If a sale price reduces after a Customer purchases, they have no right to a refund of the difference, no matter the period between the purchase and the price reduction. If a purchased product is exchanged for a different size and the exchanged product meets the conditions in Article 8, the Company undertakes to refund the difference.

Promotional prices are valid while a promotion runs on products included in the offer.

Only one promotional offer can be used at a time.

Product ownership and associated risks are transferred from the Company to the Customer when the Customer pays for and/or takes possession of a product.

4.1 Commercial operations:

Commercial operations at COURIR stores may take various forms and have specific features.

These operations are independent of those carried out on the Company website.

For specific information about an ongoing operation, please see the disclaimer available in store.


5.1 Online orders paid for in store:

Online orders paid for in store are Customer orders placed in store with help from a sales assistant using the in-store online ordering interface, linked to their online Customer account, and paid for at the till. The Customer will receive an email confirming the order.

The Customer acknowledges having read and accepted the General Terms and Conditions when the order is paid for at the till and finalised using the in-store online ordering interface. The lifecycle for an online order paid for in store is identical to that for other orders placed online.

For details about placing an online order paid for in store, Customers should see the General Terms and Conditions on the COURIR website.

5.2 Online reservation service:

The online reservation service is free with no obligation to purchase from

The online reservation service available at provided by So Cloz allows Customers to reserve a product at the store of their choice (from those offering the service in mainland France), subject to the selected product being available at the store in question. Users should select a size and store, and give their contact details. Users cannot reserve more than three (3) products online per day. Once an online reservation request has been made, the User will receive an initial email to let them know their request has been received. A second email and text message will be sent within two (2) hours to tell them if their request has been accepted. If no confirmation email is received from the selected store, the request should be deemed not received. If the request is approved by the store and the second email and text message have been received, the User should visit the selected store within twenty-four (24) hours to collect the item reserved in their name and purchase it in store if necessary. Once the 24-hour window has passed, if the User has not collected their reserved item in store, or if they have cancelled their request in that time, the reserved item will be put back on sale in store.

Details of how this service works are available to Customers in the product information when they use it.

The price indicated when an item is reserved online at is the price that must be paid for it by the User in store, provided that the selected store approves the request.


Customers may pay by card, gift card, cash or cheque, or by partner card (Cadhoc, etc.) at eligible stores (see partner website), using the in-store till system.

  • Gift cards (excluding OUTLET and COURIR Brest stores)
  • Gift cards can be loaded with the amount of your choice between €5 and €250. You will then be sent proof of purchase. Gift cards are not linked to a name, so can be given to the recipient of your choice.

    Simply show your gift card at the till and use the amount loaded to pay for your product(s) on one or more occasions. You can use another payment method accepted by COURIR to pay for any remaining purchase amount.

    Gift cards are valid for one (1) year from the purchase date at all COURIR stores in France.

    They may only be used to pay for goods and services at any eligible COURIR store at partner sites and located in mainland France. COURIR gift cards can only be used once they have been activated at a till. They cannot be exchanged for money of any kind, in part or in full—for cash, a bank transfer or a deposit in a bank account—or be subject to a discount.

    Gift card use is the card holder's responsibility. Gift cards cannot be replaced or refunded if lost, stolen or expired. They also cannot be exchanged or resold. Gift cards cannot be accepted for purchases over €3000 (Article 1649, Section B of the French General Tax Code).


    Customer members of the loyalty programme can earn points from all purchases, excluding those at OUTLET stores. See the terms here, or at Points are earned based on total purchase cost after any discounts.

    To use an offer when purchasing in store, Customers should show their MyCourir card to the sales assistant, or provide the details needed to identify their MyCourir account (first name, surname and postcode). Customers should regularly check the website for available offers and discounts as sales assistants can only access the points balance at the till. For orders placed with help from a sales assistant in store using the online ordering interface, the MyCourir loyalty card should have already been bought so it can be linked to the Customer's account. The link will complete the day after it is made. Customers can find their order history, current offers and points balance in their online account. For more information about the Company personal data policy, please see Article 12 of the General Terms and Conditions.


    Customers have thirty (30) clear days after a purchase to visit a store and return a product bought at an integrated or affiliate COURIR store. The purchase receipt and/or invoice must be provided for an exchange or refund to be given. The Company would like to issue a reminder that COURIR stores have no obligation to provide a duplicate proof of purchase if a Customer has lost theirs.

    Only items returned complete, in perfect saleable condition and in their original packaging will be accepted. For textiles, if the plastic packaging has had to be damaged to access an item, the return will be accepted as long as the label has not been removed and the product is still in perfect condition.

    Products cannot be returned if they have been subject to any outside intervention or modification. The term modification is used for reference purposes and non-exhaustively and includes machine runs, cleaning using third-party products, repairs carried out by a third party, etc.

    Products can be exchanged or refunded at any integrated or affiliate COURIR store in the purchase country, excluding OUTLET stores. Refunds are not possible for purchases made at OUTLET stores: only exchanges can be given.

    For online orders placed in store using a sales assistant's tablet, please see the Online General Terms and Conditions.

    Products that cannot be returned:

    In line with the provisions of Article L121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for goods that are made to the Customer's specifications or clearly personalised. Moreover, for hygiene reasons and because they cannot be resold, the following products are not subject to the right of withdrawal if their packaging has been unsealed: insoles, socks, care products and other hygiene items.

    The following products cannot be returned in store but must instead be returned via a post office, and must under no circumstances be returned directly to a Courir store: list available here.


    Customers can return a product to a store in mainland France within thirty (30) days of purchase as long as the product and receipt are provided. If a product return is approved by a store in mainland France (unused and in the original packaging; see Article 8), the store can refund the Customer at the till by card, gift card or cash, subject to availability. If the initial payment was by card, the refund will be to the same card.

    The refund will cover the cost of the items returned. If a product was purchased as part of a promotion, the discounted price will be refunded. Where a discount was applied when several items were bought simultaneously, if not all items are returned, the refund will be proportionate to the number of items returned compared with the initial purchase sum.

    Where an order was placed online with help from an in-store sales assistant using the in-store online interface, and returned using La Poste to the depot, the refund will go via our Customer Services team, who will contact the Customer to arrange this by cheque or bank transfer (Customer's choice). This refund will be completed within fourteen (14) days of the date the parcel is received at the depot. Return fees incurred by a refund sent via La Poste will not be reimbursed.


    Customers acknowledge that they lose all rights to and cannot claim under the guarantees listed below should a purchased product be modified. In this context, "modified" includes being put in the washing machine, cleaned with third-party products, repaired by a third party, etc. This list is non-exhaustive and for information only.


    Article L217-4 of the French Consumer Code:

    The seller is obliged to provide a product that complies with the contract. They are liable for any conformity issues that exist on delivery. They are also accountable for conformity issues caused by packaging, assembly instructions or installation where this is their responsibility under the contract or has been carried out under their supervision.

    Article L217-5 of the French Consumer Code:

    A product complies with the contract:

    • If it is fit for the use normally expected of such an item and, if necessary:
    • If it matches the description given by the seller and possesses the features the seller has set out to the buyer in the form of a sample or model;
    • If it has the features that a buyer could legitimately expect in view of the public declarations made by the seller, producer or representative, particularly with regard to advertising and labelling;

    2 - Or if it has characteristics defined by mutual consent among the parties or is fit for any particular purpose sought by the buyer, made known to the seller and accepted by the latter.

    Article L217-12 of the French Consumer Code:

    Any legal action prompted by a conformity issue must be taken within two (2) years of an item being delivered.

    Article L217-7 of the French Consumer Code:

    Conformity issues that begin within twenty-four (24) months of an item being delivered are deemed to have been present on delivery, unless proved otherwise. The seller may challenge this presumption if it is incompatible with the type of item or conformity issue raised.


    Article 1641 of the French Civil Code:

    The seller is obliged to guarantee a product against hidden defects that make it unsuitable for the use intended or that so impair this use that the buyer would not have purchased it, or would have paid less for it, if they had known about them.

    Article 1648 paragraph 1 of the French Civil Code:

    Any legal action prompted by latent defects must be taken by the buyer within two (2) years of the defect being discovered.

    To claim under the Conformity Legal Guarantee or Hidden Defects Legal Guarantee, Customers should contact Customer Services using the form at Product management under the guarantees may vary according to the agreements concluded between the Company and the product manufacturers or suppliers.


    For any complaints about defective goods, Customers can:

    - Visit any COURIR store with the defective product and receipt/purchase order,

    - Contact Customer Services:

    • Via the contact form:
    • By email:
    • By phone: +33 (0)9 70 25 22 39 (non-premium number, local call rate) - open Monday to Friday, 9am to 7:30pm and Saturday 9am to 6pm.

    N.B. To process requests as efficiently as possible, Customers must give their first name and surname and, if they have reserved online, the email used for their order and order number.


    Our Customer data protection policy can be read by clicking here or visiting

    In line with the French Data Protection Act and European law on personal data protection, you have the right to access, correct and object to certain uses of your personal data, and to have it deleted.

    You can exercise these rights by writing to, attaching a photocopy of an identity document.


    Should a clause in this contract prove to be null and void due a change in legislation or regulations, or to a legal decision, this will not affect the validity or enforceability of these General Terms and Conditions.


    These terms apply indefinitely until COURIR updates them.

    The date they were last updated is shown on the first page of the document.


    The computerised records stored on the IT systems of COURIR and its partners in reasonably secure conditions will be deemed proof of communications, orders and payments between parties. Purchase orders and invoices are stored in a reliable and durable location, and so constitute a faithful and lasting copy as defined by Article 1348 of the French Civil Code.


    The parties agree that these General Terms and Conditions are subject to French law. These terms have been translated into English from the original French. Should a dispute arise, the parties undertake to seek an amicable solution before any legal action. In the event of litigation, the competent courts will be those of France.


    The ruling of 20 August 2015 and decree no.2015-1382 of 30 October 2015 on consumer dispute mediation, acting pursuant to Directive 2013/11/EU of the European Parliament of 21 May 2013 on alternative dispute resolution for consumer disputes, give the consumer the option of using professional mediation to facilitate amicable dispute resolution for any sales at

    Therefore, should any dispute not be resolved directly with the Company, Customers may now use the free mediation service set up by MÉDIATION – VIVONS MIEUX ENSEMBLE.

    • Website:
    • Address: MÉDIATION – VIVONS MIEUX ENSEMBLE 465 avenue de la Libération 54000 Nancy France

    European online dispute resolution platform:

    Before contacting the mediator, consumers should have already attempted to resolve their dispute directly with the professional by submitting a written complaint or complaining under the terms of the contract concluded with the professional.